Using _agile.set_email() doesn't seem to backtrack web visits

[agilecrm]

Using _agile.set_email() doesn't seem to backtrack web visits

[graut]

Hi @mbaxter91288 ,

Could you please confirm you have kept Agile CRM analytics code at each side. If not you have to kept.

Now suppose at website C.HTML you have register contact to Agile CRM and here you are settings email (cookies)

So first time only at C.HTML page viewing will be shown. Then After any page (A.HTML, B.HTML or C.HTML) you visit it will show respective page browsing status.

Please share your video snapshot in case you need further information.

Thanks

[mbaxter91288]

Hi @graut,

Thanks for getting back to me. Not sure I fully understand you response, however:

The Agile CRM tracking I can confirm is on all pages. For testing, I have a very simple page setup. I've cleared all cookies and refreshed the page and once page is loaded, I have the following cookies:

• cv1daof0q1a36otjibaqf59lgf-agile-crm-guid
• cv1daof0q1a36otjibaqf59lgf-agile-crm-session_id
• cv1daof0q1a36otjibaqf59lgf-agile-crm-session_start_time

I then navigate to multiple pages, confirming the above cookies are still present. Once I return to the homepage, I submit my simple form, which, upon form.submit() calls the _agile.set_email function using the email passed in the form.

Once the page reloads, I now have the following cookie as well:

• cv1daof0q1a36otjibaqf59lgf-agile-email

Then, logging into my Agile dashboard, I can see my new contact record and look into "Web Stats" and only see one visit to the homepage.

If I then navigate to the /about page, that continues to track successfully, however, still no previous web history.

Hope that helps.

Regards,
Mat