Temperatures do not update from Fibaro Multisensors

[alexander-vitishchenko]

Temperatures do not update from Fibaro Multisensors

[JoonasFI]

behavior.mov

[alexander-vitishchenko]

Hi @JoonasFI

I can try to investigate the issue this weekend, just need you to provide me with (a) logs and (b) JSON for your Fibaro Multisensors. Hopefully, this is something easy to resolve.

I'm OK as much as it is possible during the crisis. And it would be great if you know anyone who has an apartment for $$ rent in Berlin, or not far away from it. I've just changed PayPal details to address my mother's account which worked in the past.

[JoonasFI]

Here you go. Hopefully the files are correct.

I have a few friends in Berlin. I passed them a message about the apartment.

Archive.zip

[JoonasFI]

Few images from Fibaro, if these are essential.

[alexander-vitishchenko]

Can you please also share logs from Fibaro HC3 console?

Activated from the main screen:

Log records looks like and should be ideally saved to *.txt file:

[JoonasFI]

Here you go. :)

fibaro-console.txt

[alexander-vitishchenko]

Hi @JoonasFI

Please let me know if the request is still relevant for you?

And if so I'll try to check the log files and then see what should be our next steps.

Thank you,
Alexander

P.S.: apologies for late reply as I only finished my accommodation in Berlin after moving from Kyiv

[JoonasFI]

Hi!

Request is still relevant.

It seems that status changes do not update to HA. For ex. temperatures or state of lights. So if I turn light on from Fibaro app, HA shows it still in off mode.

:)

[alexander-vitishchenko]

Hi @JoonasFI,

I can see MQTT error code 111 in the logs, i.e. MQTT connection refused.

1. Do you use Mosquitto MQTT broker?
2. Are you able to connect to Mosquitto with let's say MQTT Explorer http://mqtt-explorer.com/?
3. Can you please share sensor ids where you see trouble?
4. Plus need you to send me description for one of your sensors in JSON format, which is available from your Swagger UI => "devices" => GET /devices/{deviceID}?

[JoonasFI]

1. Yes.
2. Seems to work OK.
3. For example 90 (multi sensor) or 129 (relay)
4. One of the multi sensors:

{
    "id": 90,
    "name": "Lattian lämpötila",
    "roomID": 224,
    "view": [
      {
        "assetsPath": "dynamic-plugins/com.fibaro.multilevelSensor",
        "name": "com.fibaro.multilevelSensor",
        "translatesPath": "/assets/i18n",
        "type": "ts"
      }
    ],
    "type": "com.fibaro.temperatureSensor",
    "baseType": "com.fibaro.multilevelSensor",
    "enabled": true,
    "visible": true,
    "isPlugin": false,
    "parentId": 85,
    "viewXml": false,
    "hasUIView": false,
    "configXml": false,
    "interfaces": [
      "zwave"
    ],
    "properties": {
      "pollingTimeSec": 0,
      "zwaveCompany": "Fibargroup",
      "zwaveInfo": "3,3,52",
      "zwaveVersion": "2.1",
      "categories": [
        "climate"
      ],
      "configured": true,
      "dead": false,
      "deadReason": "",
      "deviceControlType": 1,
      "deviceIcon": 30,
      "deviceRole": "TemperatureSensor",
      "emailNotificationID": 0,
      "emailNotificationType": 0,
      "endPointId": 3,
      "icon": {},
      "log": "",
      "logTemp": "",
      "manufacturer": "",
      "markAsDead": true,
      "model": "",
      "nodeId": 19,
      "offset": 0,
      "parametersTemplate": 85,
      "productInfo": "1,15,5,1,16,2,2,1",
      "pushNotificationID": 0,
      "pushNotificationType": 0,
      "saveLogs": true,
      "serialNumber": "",
      "showFireAlarm": true,
      "showFreezeAlarm": false,
      "smsNotificationID": 0,
      "smsNotificationType": 0,
      "supportedDeviceRoles": [
        "Other",
        "TemperatureSensor"
      ],
      "unit": "C",
      "useTemplate": true,
      "userDescription": "",
      "value": 23.43
    },
    "actions": {
      "reconfigure": 0
    },
    "created": 1655114101,
    "modified": 1665154016,
    "sortOrder": 65
  },

Another example is lights relay in same room:

 {
    "id": 129,
    "name": "Peili",
    "roomID": 224,
    "view": [
      {
        "assetsPath": "dynamic-plugins/com.fibaro.binarySwitch",
        "name": "com.fibaro.binarySwitch",
        "translatesPath": "/assets/i18n/com.fibaro.binarySwitch",
        "type": "ts"
      },
      {
        "assetsPath": "dynamic-plugins/energy",
        "name": "energy",
        "translatesPath": "/assets/i18n/energy",
        "type": "ts"
      },
      {
        "assetsPath": "dynamic-plugins/power",
        "name": "power",
        "translatesPath": "/assets/i18n/power",
        "type": "ts"
      }
    ],
    "type": "com.fibaro.binarySwitch",
    "baseType": "com.fibaro.actor",
    "enabled": true,
    "visible": true,
    "isPlugin": false,
    "parentId": 125,
    "viewXml": false,
    "hasUIView": true,
    "configXml": false,
    "interfaces": [
      "energy",
      "light",
      "power",
      "zwave",
      "zwaveMultiChannelAssociation",
      "zwaveProtection"
    ],
    "properties": {
      "pollingTimeSec": 0,
      "zwaveCompany": "Fibargroup",
      "zwaveInfo": "3,4,24",
      "zwaveVersion": "3.4",
      "RFProtectionState": 0,
      "RFProtectionSupport": 3,
      "categories": [
        "lights"
      ],
      "configured": true,
      "dead": false,
      "deadReason": "",
      "deviceControlType": 2,
      "deviceIcon": 1,
      "deviceRole": "Light",
      "emailNotificationID": 0,
      "emailNotificationType": 0,
      "endPointId": 1,
      "energy": 5.69,
      "icon": {
        "path": "/assets/icon/fibaro/light/light0.png",
        "source": "HC"
      },
      "isLight": true,
      "localProtectionState": 0,
      "localProtectionSupport": 5,
      "log": "",
      "logTemp": "",
      "manufacturer": "",
      "markAsDead": true,
      "model": "",
      "nodeId": 29,
      "parametersTemplate": 781,
      "power": 0,
      "productInfo": "1,15,2,3,16,0,3,4",
      "protectionExclusiveControl": 0,
      "protectionExclusiveControlSupport": false,
      "protectionState": 0,
      "protectionTimeout": 0,
      "protectionTimeoutSupport": false,
      "pushNotificationID": 0,
      "pushNotificationType": 0,
      "saveLogs": true,
      "saveToEnergyPanel": true,
      "serialNumber": "h'0000000000043a4a",
      "showEnergy": true,
      "smsNotificationID": 0,
      "smsNotificationType": 0,
      "state": false,
      "storeEnergyData": true,
      "supportedDeviceRoles": [
        "Light",
        "Drencher",
        "Pin",
        "NightLamp",
        "Kettle",
        "Bracket",
        "AirConditioner",
        "AlarmAlarm",
        "Coffee",
        "GardenLamp",
        "TvSet",
        "CeilingFan",
        "Toaster",
        "Radio",
        "RoofWindow",
        "Other",
        "AlarmState",
        "AlarmArm",
        "VideoGateBell",
        "VideoGateOpen",
        "Valve"
      ],
      "useTemplate": true,
      "userDescription": "",
      "value": false
    },
    "actions": {
      "reconfigure": 0,
      "reset": 0,
      "toggle": 0,
      "turnOff": 0,
      "turnOn": 0
    },
    "created": 1655114101,
    "modified": 1665154017,
    "sortOrder": 100
  },

[JoonasFI]

Hmmph! Mosquito Broker log:

2022-10-17 23:15:35: New client connected from 192.168.1.40:39082 as HC3-XXX-XXXXXXXX (p2, c0, k60, u'mosquitto').
2022-10-17 23:16:50: New connection from 172.30.32.2:39182 on port 1883.
2022-10-17 23:16:50: Client <unknown> closed its connection.
2022-10-17 23:18:50: New connection from 172.30.32.2:35498 on port 1883.
2022-10-17 23:18:50: Client <unknown> closed its connection.
2022-10-17 23:20:50: New connection from 172.30.32.2:33556 on port 1883.
2022-10-17 23:20:50: Client <unknown> closed its connection.
2022-10-17 23:22:25: New connection from 192.168.1.58:61155 on port 1883.

MQTT(?) drops every 2 mins. Can this be the problem...

[alexander-vitishchenko]

Hi @JoonasFI

Yes - I believe MQTT connectivity is the reason, which prevents events to be transferred from HC3 to Home Assistant

Let me think why it happens, and thanks for providing logs and video recordings, this helps to narrow down the issue

Just few more things:

1. I'd assume such MQTT issue would interrupt any status update delivery for HC3 -> Home Assistant event ... or it is only related to certain devices?
2. Can you please send me the new log file that records 10 minutes of HC3 <-> Home Assistant interaction?
3. It looks like your Home Assistant and MQTT broker on the same LAN/subnet, right? Do you have any VLAN or firewall rules in place?

[JoonasFI]

Hi!

1. All status updates are interrupt.
2. Sure!
3. I have local network buildt with UDM Pro. I check and firewall rules. My HA installation runs on Mac Mini (Virtual Box).

[alexander-vitishchenko]

1. If so, then this certainly looks like an MQTT connectivity issue
2. Thanks, and waiting for the new log file. More info is better
3. Btw, I'm using UDM Pro too :-)

[alexander-vitishchenko]

Hi @JoonasFI

Please let me know if you still experience the issue, or this ticket could be closed?

I'm curious to learn the root cause as it might help me guide other users with similar issues in a future.

[JoonasFI]

Hi! Issue is still valid.

Problem is that there is no new events in log when I do something.

I noticed few things. When I restart quick app in Fibaro, debug shows:

[08.11.2022] [15:04:45] [WARNING] [QUICKAPP243]: Variable mqttClientId not found
[08.11.2022] [15:04:45] [WARNING] [QUICKAPP243]: All is good - we have just autogenerated mqttClientId for you "HC3-243-1667912685"
[08.11.2022] [15:04:45] [TRACE] [QUICKAPP243]: MQTT Connection Parameters: {"clientId":"HC3-243-SENSORED","keepAlivePeriod":60,"password":"sensored","username":"sensored","lastWill":{"payload":"true","topic":"homeassistant\/hc3-dead"}}
[08.11.2022] [15:04:46] [DEBUG] [QUICKAPP243]: MQTT connection established

And few minutes later...

[08.11.2022] [15:08:47] [ERROR] [QUICKAPP243]: QuickApp crashed
[08.11.2022] [15:08:47] [ERROR] [QUICKAPP243]: Unknown error occurred:

[alexander-vitishchenko]

Hi @JoonasFI,

This seems to be most likely network/connectivity related issue. Please let me know if you need my help to dig deeper into details, or the issue could be closed.

[alexander-vitishchenko]

Hi @JoonasFI,

Happy to assist with the issue resolution if it's about QuickApp, or help you investigate your home network connectivity issues. Please let me know.

As for know - closing the issue to due the expiration while requesting more details.