Amplitude is logging wrong User properties for flutter SDK

[viveksaruk]

Amplitude is logging wrong User properties for flutter SDK

[justin-fiedler]

Hello @viveksaruk thanks for using Amplitude.

I tested setting/clearing user properties from the Flutter SDK using our example app here and it works as expected.

Your output shows a majority of the events have the expected value you provided of Active.

Is it possible you are setting these values in another location? How are the other non-active values being set (e.g. In Grace Period, Not Started)?

[viveksaruk]

@justin-fiedler We are sending only Active value. Neither we are sending In Grace Period, Not Started and remaining non-active values too.
Could it be possible when we remove value in the line below from a code snippet I shared above, SDK apply it?
Identify identify = Identify()..remove('subscriber_status', 'Active');

[justin-fiedler]

Hi @viveksaruk, user properties are shared across platforms. Is it possible that another SDK (e.g. web) is setting the other values?

If you provide a link to your project (or your org name/id) I can take a look and try to find how those values are being ingested.

Thanks

[justin-fiedler]

Is this happening on a specific platform? iOS/Android/Web?

[viveksaruk]

@justin-fiedler Org ID is 185225
Yes, for iOS/Android it is happening.

[justin-fiedler]

Hi @viveksaruk I checked a few of your projects. I was only able to find subscriber_status in the "Development" project.

I created a chart grouped by Library to show what sources are potentially setting the non-Active values. It shows events being injested from the Amplitude Browser SDK (amplitude-ts/1.10.2) and the HTTP API. My guess is that another team is setting these values, not the Flutter SDK.

Hope this helps! Let me know if there is another project I should check.

[viveksaruk]

@justin-fiedler I found this in Production but it has User Subscriber Status instead of subscriber_status (we send this from mobile which can be seen in the code snippet shared above)
and non Active values can be seen from mobile too