Enhance Billing Communications and Security Engagement Through Targeted Emails

[simranvijwani]

Enhance Billing Communications and Security Engagement Through Targeted Emails

[dzver]

Hey, this looks like a bundle of ideas but perhaps these deserve to be discussed separately.

Ensure the Manage Subscription and Renew now button link in the billing emails takes the users to the screen and alerts them if the account they are logged into the browser is not the one that owns the subscription.

For example, what happens if a user has multiple accounts and receives an email for one account but is logged into another? As this statement is, it sounds low priority and unimportant. Perhaps if a bug exists it could be documented separately.

Proactive Account Reminder Emails: Send an email reminder to those users who have not logged into their accounts for a specific duration.

This can be an opportunity for @Automattic/dinobots

Complete Security Checklist Reminder Emails: Periodic reminder emails to the users who haven’t completed the Security Checklist.

What security checklist do we expect people to follow?

All in all, my suggestion would be to suggest log-in reminder emails and drop the other two.

[dzver]

Closing as it needs to be more specific and split into pieces to be actionable.