Confirmation Decline Response Prompt not sending

[dangollayan]

Confirmation Decline Response Prompt not sending

[fhoueto-amz]

Hi @dangollayan
Which version of the solution are you using. In general, please use the bug template to submit issues so that we have all required info
Rgds
Fabien

[fhoueto-amz]

Hi @dangollayan ,
The elicit bot request and responses are intercepted by the supervisory QnA bot and this is the current implementation. When you reply No, the elicit response both send a failed state which triggers the generic Qna setting of ELICIT_RESPONSE_RETRY_MESSAGE. After you get a failure ELICIT_RESPONSE_MAX_RETRIES times, the supervisory QnA bot suspend the conversation with the elicit response bot. See

qnabot-on-aws/lambda/fulfillment/lib/middleware/lexRouter.js

Line 316 in ce1e2d9

case 'Failed':

. This is the expected behaviour might wanted to use bot routing instead - see https://docs.aws.amazon.com/solutions/latest/qnabot-on-aws/configuring-the-chatbot-to-ask-the-questions-and-use-response-bots.html