Bleachbit 4.5.0.2499 error when starting the software: certificate verify failed

[hibonox705]

Bleachbit 4.5.0.2499 error when starting the software: certificate verify failed

[az0]

I hear it's working, so I am going to close this. In case this comes up again, enable debug info in the preferences. Then you will see some more info like this (requires build 4.5.0.2520 or later)

Error when opening a network connection to check for updates. Please verify the network is working and that a firewall is not blocking this application. Error message: <urlopen error [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: Hostname mismatch, certificate is not valid for 'update.bleachbit.org'. (_ssl.c:1007)>
URL https://update.bleachbit.org/update/4.5.0 has IP address 1.2.3.4

Please include this info in a future ticket.

[hibonox705]

Also at first I had to install msvcr100.dll because it was missing. I don't know if it's a problem with the windows-x-lite build I'm using but wanted to share it also

[hibonox705]

Is there anyone that can help me with this situation please?

[az0]

1. Did you have this issue with previous versions such as 4.4.2?
2. Go to time.is and look near top. Mine states, "The difference from Time.is was +0.001 seconds (±0.033 seconds)." Within a few seconds is fine. What is your clock error?
3. Does this happen with newer versions such as build 2513?
4. In your web browser, are you able to open this update web page? It should be an short XML document. It should look like this

<updates>
<latest-version>4.4.2</latest-version>
<winapp2 url="https://download.bleachbit.org/winapp2/winapp2-2021-11-22.ini" sha512="a4cc6eb829cd4818dae12de88a9cd0865a1fdd270c2f5c0e7a6d15791fb40a0803b1296f5f551531a9ed2b8bdaa140362dbf4a18fce7beb12826cf6f4247fc70"/>
</updates>```

[hibonox705]

1. Did you have this issue with previous versions such as 4.4.2?
2. Go to time.is and look near top. Mine states, "The difference from Time.is was +0.001 seconds (±0.033 seconds)." Within a few seconds is fine. What is your clock error?
3. Does this happen with newer versions such as build 2513?
4. In your web browser, are you able to open this update web page? It should be an short XML document. It should look like this

<updates>
<latest-version>4.4.2</latest-version>
<winapp2 url="https://download.bleachbit.org/winapp2/winapp2-2021-11-22.ini" sha512="a4cc6eb829cd4818dae12de88a9cd0865a1fdd270c2f5c0e7a6d15791fb40a0803b1296f5f551531a9ed2b8bdaa140362dbf4a18fce7beb12826cf6f4247fc70"/>
</updates>```

Hi thanks for the answers

1. No I didn't have the issue before but I updated to a new windows version so it may be the cause of problems
2. Just looked it up and it's showing : Accuracy of synchronization was ±0.023 seconds
3. Just tried it and no it's working perfectly fine with this new version
4. When opening the link I see the following :

[hibonox705]

I hear it's working, so I am going to close this. In case this comes up again, enable debug info in the preferences. Then you will see some more info like this (requires build 4.5.0.2520 or later)

Error when opening a network connection to check for updates. Please verify the network is working and that a firewall is not blocking this application. Error message: <urlopen error [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: Hostname mismatch, certificate is not valid for 'update.bleachbit.org'. (_ssl.c:1007)>
URL https://update.bleachbit.org/update/4.5.0 has IP address 1.2.3.4

Please include this info in a future ticket.

Okay thanks, I'll take it in notes if there's a next time