v4.6.0 install problem: "code execution cannot proceed..."

[box89car]

v4.6.0 install problem: "code execution cannot proceed..."

[az0]

Please include a screenshot showing the error and all active parts of the application. You can attach it as a file using drag and drop. Also, if the image is in the clipboard, type CTRL+V in the comment box, and it will attach the photo.

Are there any steps between double clicking the downloaded file and the error happens. Are there any interactions in between, like any clicking or typing?

The file may have not downloaded properly. Delete the installer, and try downloading again, maybe using a different browser. You can also verify the download by calculating the checksum or checking the digital signature. When you start the installer, do you see the digital signature is valid?

Did previous versions of BleachBit install correctly, and if so, which versions?

[diggunion]

Basically the same problem as @box89car.

To Reproduce
Steps to reproduce the behavior:

1. Download BleachBit-4.6.0-setup.exe
2. Right-click and Install as Administrator
3. Verify the Digital Signature as Andrew Zien
4. Wizard prompts to uninstall previous version 4.4.2
5. Windows needs to be rebooted ─ upon doing so, the 4.6.0 installer immediately picks up
6. Installer begins, progress through config screens, interrupted by an error shortly after files are being copied ─ see 1st screenshot
7. Click Okay, installer finishes and starts up the program
8. The program doesn't start and displays another error ─ see 2nd screenshot

Expected behavior
Clean uninstall, reboot, install, and run

Screenshots

Desktop (please complete the following information):

• OS: Windows 11 Home 22H2 x64
• BleachBit: 4.4.2 ─> 4.6.0

[ebaldridge]

It needs an old redistributable that most won't have installed.
https://download.microsoft.com/download/1/6/5/165255E7-1014-4D0A-B094-B6A430A6BFFC/vcredist_x86.exe

[TheNightRider12]

I am having this same issue when upgrading Bleachbit. Installing the redistributable from the above comment fixes the issue for me.

[box89car]

Andrew, Brandon’s screenshot is same as mine. I’m going to try the redistributable that others have mentioned.Thanks On Monday, November 6, 2023, 12:02 PM, IamTheOne12 ***@***.***> wrote: I am having this same issue when upgrading Bleachbit. Installing the redistributable from the above comment fixes the issue for me. — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you were mentioned.Message ID: ***@***.***>

[diggunion]

It needs an old redistributable that most won't have installed. https://download.microsoft.com/download/1/6/5/165255E7-1014-4D0A-B094-B6A430A6BFFC/vcredist_x86.exe

Interesting, this works for me as well ─ thanks!

Initially I had tried vcredist_x64.exe but that didn't work ─ wasn't too far off!

[box89car]

Happy to report the old redistributable worked for me as well. Thanks to all! On Monday, November 6, 2023 at 01:47:49 PM EST, Brandon Coutoulakis ***@***.***> wrote: It needs an old redistributable that most won't have installed. https://download.microsoft.com/download/1/6/5/165255E7-1014-4D0A-B094-B6A430A6BFFC/vcredist_x86.exe Interesting, this works for me as well ─ thanks! Initially I had tried vcredist_x64.exe but that didn't work ─ wasn't too far off! — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you were mentioned.Message ID: ***@***.***>

[az0]

Thank you all for this info.

A few notes

• There is more info in another ticket with the same issue: #1569
• In the reports, I see both Windows 10 and 11, so it's not specific to either version of Windows.
• I also see that before this happened, you all had BleachBit version 4.4.2 (released November 2021) working. If you did not use 4.4.2, let me know.
• I called out this problem in the BleachBit 4.6.0 release notes
• The linked vcredist_x86 is Visual Studio 2010 (VC++ 10.0) SP1 10.0.40219.325, and another user in the other issue ticket also had success with this.

[rater23]

went to dll.com and found the .dll then add it to program folder works now

[JimboUS]

Error was:
Code execution cannot proceed because msvcr100.dll was not found.

For the below known error all that's required is to copy mcvcr100.dll from the SysWOW64 folder of another Win 11 computer to the computer's SysWOW64 folder that was getting the Bleachbit error as that file was missing in that folder.
The mcvcr100.dll file was present in the system32 folder, it was not missing as it was in the SysWOW64 folder.
See below for more details.

KNOWN ERROR:

When installing on Windows, users may see the error "Code execution cannot proceed because msvcr100.dll was not found." This happens during the font cache initialization, and the installer will show that fc-cache.exe is running. Your options include (1) installing the 32-bit Microsoft Visual C++ redistributable runtime or (2) downgrading to BleachBit 4.4.2.

If you have this msvcr100 error, please consider filing an issue to provide more information for troubleshooting. Include this info:

Your version of Windows: Win 11 latest update on both PCs.

Whether you are upgrading from an old version of BleachBit: Upgraded from previous version.

If you are upgrading, the previous version of BleachBit and whether it had this error: Never had that or any other error before the latest Bleachbit update.

A screenshot of the error like this one, or indicate whether it indicates that fc-cache.exe is executing.

Whether the error was resolved by installing Visual Studio 2010 (VC++ 10.0) SP1 x86
Did NOT attempt the above as the issue was resolved as stated above.

[JimboUS]

It's NOT necessary to install Visual Studio 2010 IF you follow my post above.
Check both the system32 folder and the SysWOW64 folder for the missing mcvcr100.dll file and just copy it over IF it's missing.
ONLY install Visual Studio IF the issue is not resolved by the simple copying of the file.

Here it is again:

For the below known error all that's required is to copy mcvcr100.dll from the SysWOW64 folder of another Win 11 computer to the computer's SysWOW64 folder that was getting the Bleachbit error as that file was missing in that folder.
The mcvcr100.dll file was present in the system32 folder, it was not missing as it was in the SysWOW64 folder.

[MelisandeL]

Worked for me as well! Thank you so much! Happy New Year!