Uploaded mp4 video doesn't play in Safari

[yuelu714]

Uploaded mp4 video doesn't play in Safari

[ssddanbrown]

Hi @yuelu714,
I've just tested this, on both Safari on Mac (17.4.1) and Safari on iPad.
In my tests the video played without issue when embedded via an attachment.
Therefore I've not yet been able to replicate the issue.

• Within your BookStack .env file (or environment options if running via a docker solution) do you have any options set that start with STORAGE_?
• Does the video show up at all on the page when you get this error? (Do you still see the first frame of the video before play is pressed?)
• If you drag the video file direct into the URL bar in Safari, does the video show & play okay for you?

[yuelu714]

Hi Dan,

The videos we attached before did not play at all. We re-attached the same videos to the page. They actually play now. So it is fixed. Thanks.

[ssddanbrown]

Good to hear they play now! I'll therefore close this off.