Zendesk integration

[wadehammes]

Zendesk integration

[stefanbayjensen]

@wadehammes we managed to "solve" this on our site, by simply creating a custom button – looking exactly like the zendesk one – and when this is then clicked, we start loading the Zendesk scripts.

When the script is loaded, we then set a sessionStorage so we on each page-load know exactly whether the user has interacted with the button or not - as the script should then be loaded, when the page is.

Zendesk also have good SDKs, so you after load can check if the user has an unread message, to then automatically trigger the widget to open (Just like Zendesk normally would).

All of this is of course only possible, if you don't use the automatic message popup before the widget is interacted with 😊

[adamdbradley]

Any assistance recreating the issues Zendesk would have would be appreciated. You could replicate any issues by submitting a PR similar to the structure of another service, such as https://github.com/BuilderIO/partytown/tree/main/tests/integrations/gtm

[StuckInSprings]

This would be amazing. I've found partyown easy to set up for most 3rd party scripts. But Zendesk has trouble with it out of the box. Besides some specific "hacky" solutions I haven't found anything to resolve this.