Push Notifications Not Working in Custom Mobile App with Self-Hosted Server

[avinash-marsdevs]

Push Notifications Not Working in Custom Mobile App with Self-Hosted Server

[muhsin-k]

@laianeramos FCM changes are only necessary for users who have a custom-branded mobile app. A detailed guide for this will be created soon.

[linear]

PR-1074 Push Notifications Not Working in Custom Mobile App with Self-Hosted Server

[gicellamare]

Same problem here

[fabioginzel]

+1

[avinash-marsdevs]

its started working fine after I did ENABLE_PUSH_RELAY_SERVER = false

then its started working fine. but now FCM was deprecated so need to upgrade 3.10.0. will have to check again anyhow

[muhsin-k]

If you're using the official mobile app, push notifications should function without problems. Be sure that the environment variable ENABLE_PUSH_RELAY_SERVER is set to true. In the latest version 3.10, we've included FCM HTTP v1 updates. Additionally please upgrade the mobile app to version 1.0.41.

[laianeramos]

Hi! In version 3.10 and mobile app 1.0.41, do I just need to set ENABLE_PUSH_RELAY_SERVER to true? Or do I need do add FCM_SERVER_KEY and ANDROID_BUNDLE_ID too? Where can I get this ids/keys?
thank you

If you're using the official mobile app, push notifications should function without problems. Be sure that the environment variable ENABLE_PUSH_RELAY_SERVER is set to true. In the latest version 3.10, we've included FCM HTTP v1 updates. Additionally please upgrade the mobile app to version 1.0.41.

[laianeramos]

@laianeramos FCM changes are only necessary for users who have a custom-branded mobile app. A detailed guide for this will be created soon.

@muhsin-k I'm using the official mobile app, the environment variable ENABLE_PUSH_RELAY_SERVER is set to true, i'm using the latest versions of chatwoot web and mobile app, but push notifications are not working. I'm waiting for the guide to see if i'm doing anything wrong

[muhsin-k]

@laianeramos https://www.chatwoot.com/docs/contributing-guide/mobile-app/custom-release-guide#setup-firebase-for-push-notification

Please check whether you have enabled the notification preferences in profile settings.

[muhsin-k]

Closing this issue, for now. Please feel free to reopen this if it is still an issue.