chatwoot openai integration failing with error "insufficient_quota" even its a new openAI account.

[pritishpattanaik]

chatwoot openai integration failing with error "insufficient_quota" even its a new openAI account.

[linear]

PR-1084 chatwoot openai integration failing with error "insufficient_quota" even its a new openAI account.

[pranavrajs]

@pritishpattanaik As mentioned in the error, you have to update the plan at Open AI.

This error message indicates that you hit your monthly usage limit for the API, or for prepaid credits customers that you've consumed all your credits. You can view your maximum usage limit on the limits page. This could happen for several reasons, such as:

• You are using a high-volume or complex service that consumes a lot of credits or tokens.
• Your monthly budget is set too low for your organization’s usage.
• Your monthly budget is set too low for your project's usage.

To resolve this error, please follow these steps:

Check your current usage of your account, and compare that to your account's limits.
If you are on a free plan, consider upgrading to a paid plan to get higher limits.
Reach out to your organization owner to increase the budgets for your project

Closing this here as the issue is not related to Chatwoot.