Delete account

[renslinden]

Delete account

[gcsolaroli]

Hello @renslinden, are you having this problem with the online version, or using a Community instance?

[renslinden]

Hi @gcsolaroli, with the online version: https://clipperz.is/app/

[gcsolaroli]

This problem is most probably caused by a pending reference in the DB that violates some constraints and force the delete transaction to rollback. I'll try to dig through the logs to see if I can find any evidence of the problem.
Otherwise I will have to ask you to try again after having raised the details of the transcribed logs.

Sorry for the issue.

[gcsolaroli]

Hello @renslinden; I have checked the logs, and the only evidence I have found of rolled back transactions have been on December 16th, between 20:30 and 23:15 (presumably UTC), and they were due to connection issues to the DB.
If you want, we could arrange a moment where I raise the logging level and you try to delete your account, so that we can try to understand what is going wrong.
Is there any moment best suitable for you?

[renslinden]

Hi @gcsolaroli, it's already a while ago, I finally have some time to verify this with you. Please let me know when I can try to delete my account again.

[gcsolaroli]

Hello @renslinden. unfortunately I am VERY busy at the moment. I have forwarded this issue to other people who could try helping out, but I am not sure about their current availability.
If you don't hear from us in a couple of weeks, please add a new note here.

[renslinden]

Hello @renslinden. unfortunately I am VERY busy at the moment. I have forwarded this issue to other people who could try helping out, but I am not sure about their current availability.
If you don't hear from us in a couple of weeks, please add a new note here.

Hi @gcsolaroli, we are some months further. Just checked it and the removal of accounts is still not working. Maybe you or someone else can have a look coming weeks?