Video Encoding is stucked at 100%

[codevise]

Video Encoding is stucked at 100%

[ablotny]

The problem was a misconfiguration of the buckets. One bucket was in the wrong zone and therefore the content could not be reached. I found this using wireshark, which showed the requests getting a 301 http answer.

[tyranni]

Hi Alex,
what do you mean with "bucket was in the wrong zone"?
My "problem" is quite similar to yours. My video encoding stucks at 98% ;).

Thank you!

[kioopi]

@tyranni Have you updated the Pageflow gem to version 0.2.1?
There is a problem with Zencoder's SSL certificate: http://status.zencoder.com/events/84

[kioopi]

@ablotny Happy that you found a solution. I've never used wireshark. Is it simple enough to create a gist or wiki-page to help others debugging similar problems? That would be awesome.

[tyranni]

@kioopi oh yes, I did! Didn't help.
I tested uploading and encoding for all kinds of files. Audio files worked, images had some kind of problem with missing imageMagick (trying to solve that later) and video files stuck at 98%.
My Zencoder status page tells me that all encodings are completed and the encoded files are stored at the right bucket.

[kioopi]

98% is strange. If it is stuck at 100% it's usually something like the above problem: Mistake in the output_bucket configuration or wrong s3_host_alias in config/initializers/pageflow.rb. Is it just one video file that stopped at 98% or all of them?

[tyranni]

ok, I tested 2 other video files. One stucks at 92%, the other at 100%.
It is very strange! I dont really think that it is a bucket misconfiguration because the uploading and encoding of the audio files is working properly. The audio files are taking the same way through the buckets and Zencoder like the video files should do.
I think its somehow a kind of communication problem either between pageflow and s3 or pageflow and zencoder.
Thank you for your help!!!

[kioopi]

Would you mind to open a new issue for this problem?

Because it seems we're trying to solve a different problem. This way it will be easier for others to search through issues and we're not spamming this solved issue.

[ablotny]

@kioopi
I think it is a complex tool but easy to use for that use case. It shows your http traffic. So it helped me to see that there are http requests answered with 301 Moved Permanently, which helped me to find out that my bucket was in the wrong zone. Should also help if some other S3 calls or Zencoder API calls go wrong if there is no helpful log information.

[CleverMobile2811]

Video/Audio stuck in 0% Encoding in progress.
I can see the encoding finished in Zencoder and also get the video from out-bucket in AWS3 encoded by Zencoder.
But still 0% Encoding in progress, As a result, can't publish the story.

[CleverMobile2811]