vscode extension stops working produces no results. chat also stops working.

[jamie1911]

vscode extension stops working produces no results. chat also stops working.

[TzufTabnine]

Hi @jamie1911 ,
Please delete Tabnine completely from your machine.
See here how to do that. Then re-install.
Please send us the VSCode log files (devtools +engine). See here how to do that.
Also, if you have a proxy, please send us a screenshot of the IDE proxy settings.
Try running the curl command in your terminal to your server URL and send us the output.
If you are on SaaS:
curl -w "\nRoundtrip time is: %{time_total}" https://c2.p.tabnine.com/health

curl -w "\nRoundtrip time is: %{time_total}" https://api.tabnine.com/health (https://c2.p.tabnine.com/health)

[jamie1911]

Hi @jamie1911 , Please delete Tabnine completely from your machine. See here how to do that. Then re-install. Please send us the VSCode log files (devtools +engine). See here how to do that. Also, if you have a proxy, please send us a screenshot of the IDE proxy settings. Try running the curl command in your terminal to your server URL and send us the output. If you are on SaaS: curl -w "\nRoundtrip time is: %{time_total}" https://c2.p.tabnine.com/health

curl -w "\nRoundtrip time is: %{time_total}" https://api.tabnine.com/health (https://c2.p.tabnine.com/health)

Thanks, I was able to clean the extension, reinstall and enable the logs. Where can I send the logs?

curl -w "\nRoundtrip time is: %{time_total}" https://c2.p.tabnine.com/health
{"ok":true}
Roundtrip time is: 0.396863

curl -w "\nRoundtrip time is: %{time_total}" https://api.tabnine.com/health
App version cd7f1e054c4464c25d7d85c01491d2664400813d
Roundtrip time is: 0.205719

[TzufTabnine]

@jamie1911 Please send it to [email protected]

[jamie1911]

@jamie1911 Please send it to [email protected]

I was able to send the logs in.

I reviewed the logs as well and there are a lot of ERRORS about TLS connections to cloud.tabnine.com

Reviewing multiple online test sites, they also can't connect to cloud.tabnine.com: https://www.ssllabs.com/ssltest/analyze.html?d=cloud.tabnine.com