organization does not show

[IamTaoChen]

organization does not show

[BlackDex]

We need more details. Did you created the org or are you invited.
What are the log messages etc...

[IamTaoChen]

yes, I created the org.

This is the console log, I think it doesn't matter

Here is the server log:

vaultwarden  | [2024-04-17 23:05:15.528][start][INFO] Rocket has launched from http://0.0.0.0:80
vaultwarden  | [2024-04-17 23:05:36.494][request][INFO] GET /
vaultwarden  | [2024-04-17 23:05:36.494][response][INFO] (web_index) GET / => 200 OK
vaultwarden  | [2024-04-17 23:05:36.545][request][INFO] GET /app/main.bfda25c788b32075b928.css
vaultwarden  | [2024-04-17 23:05:36.545][response][INFO] (web_files) GET /<p..> [10] => 200 OK
vaultwarden  | [2024-04-17 23:05:36.546][request][INFO] GET /theme_head.1df11f603fda400762b7.js
vaultwarden  | [2024-04-17 23:05:36.546][response][INFO] (web_files) GET /<p..> [10] => 200 OK
vaultwarden  | [2024-04-17 23:05:36.553][request][INFO] GET /app/polyfills.553f1c6e04a4256f1a4c.js
vaultwarden  | [2024-04-17 23:05:36.553][response][INFO] (web_files) GET /<p..> [10] => 200 OK
vaultwarden  | [2024-04-17 23:05:36.595][request][INFO] GET /app/vendor.58a71e94f36c45876e9f.js
vaultwarden  | [2024-04-17 23:05:36.595][response][INFO] (web_files) GET /<p..> [10] => 200 OK
vaultwarden  | [2024-04-17 23:05:36.627][request][INFO] GET /app/main.a8f027a034b348c3f19d.js
vaultwarden  | [2024-04-17 23:05:36.627][response][INFO] (web_files) GET /<p..> [10] => 200 OK
vaultwarden  | [2024-04-17 23:05:36.985][request][INFO] GET /locales/en/messages.json?cache=mw0sn
vaultwarden  | [2024-04-17 23:05:36.985][request][INFO] GET /images/[email protected]
vaultwarden  | [2024-04-17 23:05:36.985][response][INFO] (web_files) GET /<p..> [10] => 200 OK
vaultwarden  | [2024-04-17 23:05:36.985][response][INFO] (web_files) GET /<p..> [10] => 200 OK
vaultwarden  | [2024-04-17 23:05:36.993][request][INFO] GET /fonts/bwi-font.f7a43f81d823e54532d4.ttf
vaultwarden  | [2024-04-17 23:05:36.993][response][INFO] (web_files) GET /<p..> [10] => 200 OK
vaultwarden  | [2024-04-17 23:05:37.061][request][INFO] GET /api/config
vaultwarden  | [2024-04-17 23:05:37.061][response][INFO] (config) GET /api/config => 200 OK
vaultwarden  | [2024-04-17 23:05:37.105][request][INFO] GET /fonts/Open_Sans-normal-600.7f2861051b34a8ecd9f2.woff
vaultwarden  | [2024-04-17 23:05:37.105][request][INFO] GET /fonts/Open_Sans-normal-400.8465030b62273715c99d.woff
vaultwarden  | [2024-04-17 23:05:37.105][response][INFO] (web_files) GET /<p..> [10] => 200 OK
vaultwarden  | [2024-04-17 23:05:37.105][response][INFO] (web_files) GET /<p..> [10] => 200 OK
vaultwarden  | [2024-04-17 23:05:37.167][request][INFO] GET /images/favicon-32x32.png
vaultwarden  | [2024-04-17 23:05:37.167][response][INFO] (web_files) GET /<p..> [10] => 200 OK
vaultwarden  | [2024-04-17 23:05:40.165][request][INFO] GET /api/devices/knowndevice
vaultwarden  | [2024-04-17 23:05:40.165][response][INFO] (get_known_device) GET /api/devices/knowndevice => 200 OK
vaultwarden  | [2024-04-17 23:05:41.177][request][INFO] POST /identity/accounts/prelogin
vaultwarden  | [2024-04-17 23:05:41.177][response][INFO] (prelogin) POST /identity/accounts/prelogin => 200 OK
vaultwarden  | [2024-04-17 23:05:41.273][request][INFO] POST /identity/connect/token
vaultwarden  | [2024-04-17 23:05:41.382][error][ERROR] 2FA token not provided
vaultwarden  | [2024-04-17 23:05:41.382][response][INFO] (login) POST /identity/connect/token => 400 Bad Request
vaultwarden  | [2024-04-17 23:05:41.947][request][INFO] GET /webauthn-connector.html?data=eyJhbGxvd0NyZWRlbnRpYWxzI
vaultwarden  | [2024-04-17 23:05:41.947][response][INFO] (web_files) GET /<p..> [10] => 200 OK
vaultwarden  | [2024-04-17 23:05:42.005][request][INFO] GET /connectors/webauthn.faa61e07e657df90b572.css
vaultwarden  | [2024-04-17 23:05:42.005][request][INFO] GET /images/u2fkey.avif
vaultwarden  | [2024-04-17 23:05:42.005][response][INFO] (web_files) GET /<p..> [10] => 200 OK
vaultwarden  | [2024-04-17 23:05:42.006][response][INFO] (web_files) GET /<p..> [10] => 200 OK
vaultwarden  | [2024-04-17 23:05:42.006][request][INFO] GET /connectors/webauthn.b50e3a9527b3e4de41eb.js
vaultwarden  | [2024-04-17 23:05:42.006][response][INFO] (web_files) GET /<p..> [10] => 200 OK
vaultwarden  | [2024-04-17 23:05:45.524][vaultwarden::api::core::two_factor][DEBUG] Sending notifications for incomplete 2FA logins
vaultwarden  | [2024-04-17 23:05:45.525][vaultwarden::api::core::accounts][DEBUG] Purging auth requests
vaultwarden  | [2024-04-17 23:06:01.048][request][INFO] POST /identity/connect/token
vaultwarden  | [2024-04-17 23:06:01.153][webauthn_rs::core][DEBUG] no extensions
vaultwarden  | [2024-04-17 23:06:01.156][vaultwarden::api::identity][INFO] User {USEANME} logged in successfully. IP: 178.197.218.95
vaultwarden  | [2024-04-17 23:06:01.156][response][INFO] (login) POST /identity/connect/token => 200 OK
vaultwarden  | [2024-04-17 23:06:01.257][request][INFO] GET /images/icon-white.png
vaultwarden  | [2024-04-17 23:06:01.257][response][INFO] (web_files) GET /<p..> [10] => 200 OK
vaultwarden  | [2024-04-17 23:06:01.265][request][INFO] GET /images/close-button.svg
vaultwarden  | [2024-04-17 23:06:01.265][response][INFO] (web_files) GET /<p..> [10] => 200 OK
vaultwarden  | [2024-04-17 23:06:01.297][request][INFO] GET /fonts/Open_Sans-normal-700.a39de6b1b80c7f21cf88.woff
vaultwarden  | [2024-04-17 23:06:01.297][response][INFO] (web_files) GET /<p..> [10] => 200 OK
vaultwarden  | [2024-04-17 23:06:15.565][request][INFO] GET /alive
vaultwarden  | [2024-04-17 23:06:15.566][response][INFO] (alive) GET /alive => 200 OK

Until now, the 'org' doesn't show. Then I refresh. No error shows in the console and the server log:

vaultwarden  | [2024-04-17 23:08:19.938][request][INFO] GET /icons/XXXXX/icon.png
vaultwarden  | [2024-04-17 23:08:19.938][request][INFO] GET /icons/XXXXX/icon.png
vaultwarden  | [2024-04-17 23:08:19.938][response][INFO] (icon_internal) GET /icons/<domain>/icon.png => 200 OK
vaultwarden  | [2024-04-17 23:08:19.938][response][INFO] (icon_internal) GET /icons/<domain>/icon.png => 200 OK
vaultwarden  | [2024-04-17 23:08:19.939][response][INFO] (icon_internal) GET /icons/<domain>/icon.png => 200 OK
vaultwarden  | [2024-04-17 23:08:19.939][request][INFO] GET /icons/XXXXXX/icon.png
vaultwarden  | [2024-04-17 23:08:19.939][request][INFO] GET /icons/XXXXX/icon.png
vaultwarden  | [2024-04-17 23:08:19.939][request][INFO] GET /icons/passport.jlcpcb.com/icon.png
vaultwarden  | [2024-04-17 23:08:19.940][response][INFO] (icon_internal) GET /icons/<domain>/icon.png => 200 OK
vaultwarden  | [2024-04-17 23:08:19.940][response][INFO] (icon_internal) GET /icons/<domain>/icon.png => 200 OK
vaultwarden  | [2024-04-17 23:08:19.941][response][INFO] (icon_internal) GET /icons/<domain>/icon.png => 200 OK
vaultwarden  | [2024-04-17 23:08:19.941][response][INFO] (icon_internal) GET /icons/<domain>/icon.png => 200 OK
vaultwarden  | [2024-04-17 23:08:20.034][request][INFO] GET /notifications/hub?access_token=eyJ0eXAiOiJKV1QiL
vaultwarden  | [2024-04-17 23:08:20.034][vaultwarden::api::notifications][INFO] Accepting Rocket WS connection from 178.197.218.95
vaultwarden  | [2024-04-17 23:08:20.034][response][INFO] (websockets_hub) GET /notifications/hub?<data..> => 200 OK

[BlackDex]

I'm seeing calls to bitwarden instead of your self hosted environment. I also do not see the creation of an org in the logs (might overlook it).

Not sure how those calls go to bitwarden when using our containers.

[BlackDex]

Could you post the diagnostics support string please btw

[IamTaoChen]

Sorry, I don't know what's the diagnostics support string and how to get it.

[BlackDex]

Sorry, I don't know what's the diagnostics support string and how to get it.

You can do that by going to /admin/diagnostics

[IamTaoChen]

Your environment (Generated via diagnostics page)

• Vaultwarden version: v1.30.5
• Web-vault version: v2024.1.2b
• OS/Arch: linux/x86_64
• Running within a container: true (Base: Debian)
• Environment settings overridden: false
• Uses a reverse proxy: true
• IP Header check: true (X-Real-IP)
• Internet access: true
• Internet access via a proxy: false
• DNS Check: true
• Browser/Server Time Check: true
• Server/NTP Time Check: true
• Domain Configuration Check: true
• HTTPS Check: true
• Database type: SQLite
• Database version: 3.44.0
• Clients used:
• Reverse proxy and version:
• Other relevant information:

Config (Generated via diagnostics page)

Show Running Config

Environment settings which are overridden:

{
  "_duo_akey": null,
  "_enable_duo": true,
  "_enable_email_2fa": false,
  "_enable_smtp": true,
  "_enable_yubico": true,
  "_icon_service_csp": "",
  "_icon_service_url": "",
  "_ip_header_enabled": true,
  "_smtp_img_src": "cid:",
  "admin_ratelimit_max_burst": 3,
  "admin_ratelimit_seconds": 300,
  "admin_session_lifetime": 20,
  "admin_token": "***",
  "allowed_iframe_ancestors": "*****://*************",
  "attachments_folder": "data/attachments",
  "auth_request_purge_schedule": "30 * * * * *",
  "authenticator_disable_time_drift": false,
  "data_folder": "data",
  "database_conn_init": "",
  "database_max_conns": 10,
  "database_timeout": 30,
  "database_url": "***************",
  "db_connection_retries": 15,
  "disable_2fa_remember": false,
  "disable_admin_token": false,
  "disable_icon_download": false,
  "domain": "*****://**************",
  "domain_origin": "*****://**************",
  "domain_path": "",
  "domain_set": true,
  "duo_host": null,
  "duo_ikey": null,
  "duo_skey": null,
  "email_attempts_limit": 3,
  "email_change_allowed": false,
  "email_expiration_time": 600,
  "email_token_size": 6,
  "emergency_access_allowed": true,
  "emergency_notification_reminder_schedule": "0 3 * * * *",
  "emergency_request_timeout_schedule": "0 7 * * * *",
  "enable_db_wal": true,
  "event_cleanup_schedule": "0 10 0 * * *",
  "events_days_retain": null,
  "experimental_client_feature_flags": "fido2-vault-credentials",
  "extended_logging": true,
  "helo_name": null,
  "hibp_api_key": null,
  "icon_blacklist_non_global_ips": true,
  "icon_blacklist_regex": null,
  "icon_cache_folder": "data/icon_cache",
  "icon_cache_negttl": 259200,
  "icon_cache_ttl": 2592000,
  "icon_download_timeout": 10,
  "icon_redirect_code": 302,
  "icon_service": "internal",
  "incomplete_2fa_schedule": "30 * * * * *",
  "incomplete_2fa_time_limit": 3,
  "invitation_expiration_hours": 120,
  "invitation_org_name": "EQE",
  "invitations_allowed": true,
  "ip_header": "X-Real-IP",
  "job_poll_interval_ms": 30000,
  "log_file": null,
  "log_level": "debug",
  "log_timestamp_format": "%Y-%m-%d %H:%M:%S.%3f",
  "login_ratelimit_max_burst": 10,
  "login_ratelimit_seconds": 60,
  "org_attachment_limit": null,
  "org_creation_users": "",
  "org_events_enabled": false,
  "org_groups_enabled": true,
  "password_hints_allowed": true,
  "password_iterations": 600000,
  "push_enabled": true,
  "push_identity_uri": "https://identity.bitwarden.eu",
  "push_installation_id": "***",
  "push_installation_key": "***",
  "push_relay_uri": "https://push.bitwarden.eu",
  "reload_templates": false,
  "require_device_email": false,
  "rsa_key_filename": "data/rsa_key",
  "send_purge_schedule": "0 5 * * * *",
  "sendmail_command": null,
  "sends_allowed": true,
  "sends_folder": "data/sends",
  "show_password_hint": false,
  "signups_allowed": false,
  "signups_domains_whitelist": "",
  "signups_verify": false,
  "signups_verify_resend_limit": 6,
  "signups_verify_resend_time": 3600,
  "smtp_accept_invalid_certs": false,
  "smtp_accept_invalid_hostnames": false,
  "smtp_auth_mechanism": null,
  "smtp_debug": false,
  "smtp_embed_images": true,
  "smtp_explicit_tls": null,
  "smtp_from": "",
  "smtp_from_name": "Vaultwarden",
  "smtp_host": null,
  "smtp_password": null,
  "smtp_port": 587,
  "smtp_security": "starttls",
  "smtp_ssl": null,
  "smtp_timeout": 15,
  "smtp_username": null,
  "templates_folder": "data/templates",
  "tmp_folder": "data/tmp",
  "trash_auto_delete_days": null,
  "trash_purge_schedule": "0 5 0 * * *",
  "use_sendmail": false,
  "use_syslog": false,
  "user_attachment_limit": null,
  "user_send_limit": null,
  "web_vault_enabled": true,
  "web_vault_folder": "web-vault/",
  "websocket_address": "0.0.0.0",
  "websocket_enabled": false,
  "websocket_port": 3012,
  "yubico_client_id": null,
  "yubico_secret_key": null,
  "yubico_server": null
}

[BlackDex]

Ok, and what do you see in /admin/organizations/overview?

[IamTaoChen]

[BlackDex]

And if you check your user, is that user still part of that org?

[IamTaoChen]

Yes, they are. Just refresh the page(input the master password to unlock), the org will appear.

Maybe I make you confused.

1. Every time the user open and login the vault-web, there is nothing.

2. refresh the page, the web ask to input master password to unlock

3. The the ORG show. (this is a normal user)

[BlackDex]

Please try the testing tagged docker image and see of that solves the issue. Might be a web-vault buggy

[IamTaoChen]

with testing label, no this problem.

[BlackDex]

Then it's a web-vault bug and thus resolved in a newer version.
Going to close this.