Some ios devices are not playing sound after video ad finished

[distriqt]

Some ios devices are not playing sound after video ad finished

[alexSerebriakovMoonmana]

I have the same issue, sound dissapears after an ad video, if you change volume, sound comes back, also, minimizing and maximizing the app helps

[marchbold]

@alexSerebriakovMoonmana Thanks for letting us know.

[marchbold]

Probably would need more information here before I can provide any suggestions. How are you playing music etc, what are you doing on deactivate/activate, what ios versions are affected?

[shaymolho]

I'm not getting deactivate/activate events when i play videos

[shaymolho]

and if I change the volume of the device sometimes the sounds return to normal

[shaymolho]

it looks like the problem is more severe
when using the iron source sdk together with latest volume ANE (v3.2.0 )
on
iphone pro max 12
ios 16.4
we don't hear sound at all even not related to video (upon login to the game) - sometimes the game sounds will play for a second upon login but then no sounds

i solved this problem by removing the following

                <extensionID>com.distriqt.IronSource</extensionID>
                <extensionID>com.distriqt.ironsource.AdMob</extensionID>
                <extensionID>com.distriqt.ironsource.FacebookAudience</extensionID>

and downgrading volume ANE to v3.1.16
I'm not sure which of the two solved or maybe only a combination of them I will check later and update more
on android everything works ok

[skyline7762]

I have same problem.
It started happening with new SDK from 50.2.2.
Only on iOS.

[shaymolho]

@skyline7762 where do u see v50.2.2? in the release page i only see version
v2.15.X for example
also are you experiencing the problem with sound after a video ad or immediately upon login?

@marchbold any update on this?

[skyline7762]

Adobe Air SDK :)
With 50.2.1 i do not have this problem.

[shaymolho]

for me it happens on air 33.1.1.935

[marchbold]

Hi, We can't replicate this behaviour so will need some more information about how you play music/sound in order to reproduce and debug this issue.

[skyline7762]

The sound seems to come back, but with a greater delay than before.

[marchbold]

This must be something internal to the ironsource sdk, if you can get me some more details I can try reporting it to ironsource , otherwise not a lot we can do if we can't replicate it. Cheers

[shaymolho]

what more details do you need? ios logs?

[marchbold]

Yeah the logs would be a good starting point but really any information you can provide, ideally a minimal example with a simple sound playback replicating the issue. And details on which network (if using mediation) is causing the issue.

[shaymolho]

hi @marchbold I'm attaching ios device logs for the issue that sound is stopped after a video is played
sound-stop-after-video-ios-device-logs.zip

[marchbold]

Could you tell me how you are playing sounds, is this purely through the flash media API? Do you have access to the MediaPlayer extension to see if sound played through there is affected as well?

[skyline7762]

Yes, I play music/sounds only through the Flash Media API.
You have to hide and return to the app again for the sound to come back.

[marchbold]

Yeah we have experienced something similar, we are trying to isolate the cause but have a feeling it might be due to some changes in AIR as we can still play sounds/music using the MediaPlayer extension in the same scenario.

[shaymolho]

@marchbold please update us if we can help more to pinpoint the problem

[marchbold]

If you can identify exactly which network is causing the issue and provide a test app that replicates it for Harman that would be helpful. We are having issues producing a test that replicates the issue every time, seems to only be certain ads or networks that cause it. I have a feeling it's something to do with the activity lifecycle events it goes through but haven't nailed down the exact case yet.

[skyline7762]

You can check this out on our application from AppStore.
https://apps.apple.com/us/app/glitty-color-glitter-art/id1514230501

[shaymolho]

@marchbold any update on this?

[marchbold]

As far as we can tell this is an ironsource issue. Will update the SDK soon and see if that resolves the issue.

[alexSerebriakovMoonmana]

It resolved when i updated air sdk to 50.2.4.4 version