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dji-dev avatar dji-dev commented on July 17, 2024

Agent comment from Leon in Zendesk ticket #106373:

Dear adeelahsaanawan,

Greetings. We appreciate your contact with DJI - Da-Jiang Innovations.

We apologize for the delay. Due to the ongoing national public holiday in our country, our engineers are currently on leave. They are expected to get in touch with you again on May 6th. We sincerely apologize for any inconvenience this may have caused.

Thank you for your support of DJI products! Wishing you all the best!

Best Regards,

DJI - Da-Jiang Innovations SDK Technical Support

°°°

from onboard-sdk-ros.

adeelahsaanawan avatar adeelahsaanawan commented on July 17, 2024

Thanks for getting back to me, I await your response.

from onboard-sdk-ros.

dji-dev avatar dji-dev commented on July 17, 2024

Agent comment from Leon in Zendesk ticket #106373:

Dear adeelahsaanawan,

Greetings! We appreciate your contact with DJI - Da-Jiang Innovations.

Thank you for your patience. May we inquire about the specific version of ROS you are using and the model of your drone? We may need to verify this information first before we can further assist you.

Thank you for your support of DJI products! Wishing you all the best!

Best Regards,

DJI - Da-Jiang Innovations SDK Technical Support

°°°

from onboard-sdk-ros.

adeelahsaanawan avatar adeelahsaanawan commented on July 17, 2024

I am using ROS Kinetic, and DJI M300. But I have resolved the issue, I was not obtaining the control authority.

from onboard-sdk-ros.

dji-dev avatar dji-dev commented on July 17, 2024

Agent comment from Leon in Zendesk ticket #106373:

Dear adeelahsaanawan,

Greetings. We appreciate your contact with DJI - Da-Jiang Innovations.

We apologize for any inconvenience caused by the delay. We are pleased to hear that you have resolved the issue. Should you have any further requests, please do not hesitate to contact us again. Thank you once more.

We appreciate your support for DJI products! Wishing you all the best!

Best Regards,

DJI - Da-Jiang Innovations SDK Technical Support

°°°

from onboard-sdk-ros.

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