ErrorCode 17999

[jostster]

ErrorCode 17999

[jostster]

@ncooke3 it seems hit or miss. Some are saying that reinstalling the app does not resolve the issue while others that specifically stated, they bought a new phone and restored from cloud said that deleting and reinstalling did fix the issue.

[google-oss-bot]

I couldn't figure out how to label this issue, so I've labeled it for a human to triage. Hang tight.

[ncooke3]

Hi @jostster, which App Check provider(s) are being used in the project?

[jostster]

Hi @jostster, which App Check provider(s) are being used in the project?

We are using AppAttestProvider(app: app)

[jostster]

Looks like more users are seeing this according to our support team. Users have stated they haven't changed devices but maybe they have restored from backup or for some reason the system is holding on to an old token?

[ncooke3]

Users have stated they haven't changed devices but maybe they have restored from backup or for some reason the system is holding on to an old token?

In the case where the backup is creating the invalid state, the proposed fix for #12629 may address this.

[jostster]

Users have stated they haven't changed devices but maybe they have restored from backup or for some reason the system is holding on to an old token?

In the case where the backup is creating the invalid state, the proposed fix for #12629 may address this.

That is a possibility but I didn't see anything from that issue about 17999 error code. We have also asked users with this issue to delete and reinstall the application which they say isn't resolving their issue. I have added back code into our next release that will reset the attest key when a 17999 occurs. We will see if that resolves the issue.

[ncooke3]

@jostster, from the reports you've seen, does this seem like an issue that won't go away once it starts happening?

[ncooke3]

Got it. Thanks, @jostster. I'll release the fix for #12629 early next week and we can then see if it addresses this issue. I have a feeling they are somewhat related.