No updates detected for XPS 13 9360

[fwupd]

No updates detected for XPS 13 9360

[superm1]

There was another report of this particular failure elsewhere. Dell is still on vacation so this hasn't been looked at yet.
Can you please manually download the CAB file and run fwupmgr get-details to confirm the GUIDs match?

[cocreature]

Thanks for the quick response!

Here’s the result:

sudo fwupdmgr get-details ~/Downloads/95b37375ce6af8a15abffe11155601a7d2ba03ba-firmware.cab
XPS 13 9360 System Update
  Guid:                 5ffdbc0d-f340-441c-a803-8439c8c0ae10
  UniqueID:             */*/c04856f7dfe57e98601d69eea88c752d1f4bef21/firmware/com.dell.uefi5ffdbc0d.firmware/*
  DeviceID:
  Description:          <p>Updating the system firmware improves performance.</p>
  Flags:                none
  AppstreamId:          com.dell.uefi5ffdbc0d.firmware
  Summary:              Firmware for the Dell XPS 13 9360
  UpdateVersion:        0.1.2.3
  FilenameCab:          firmware.bin
  License:              proprietary
  Size:                 11.3 MB
  UrlHomepage:          http://support.dell.com/
  Vendor:               Dell Inc.
  Trusted:              payload

I’m not quite sure which GUIDs are supposed to match.

[superm1]

It looks to me they aren't matching. Dell will have to investigate to figure out what happened here.

In the interim you can manually apply it by using the method of putting the exe on a fat32 partition with the F12 boot menu. If you do, I would be curious to see what fwupdmgr get-devices shows.

[cocreature]

Here’s the relevant part of fwupdmgr get-devices after updating

XPS 13 9360
  Guid:                 5ffdbc0d-f340-441c-a803-8439c8c0ae10
  DeviceID:             UEFI-5ffdbc0d-f340-441c-a803-8439c8c0ae10-dev0
  Provider:             UEFI
  Flags:                internal|allow-offline|require-ac|supported
  Version:              0.1.2.3
  VersionLowest:        0.1.2.3
  Created:              2016-12-28

The GUID has changed which seems weird at least given my understanding of what a DeviceID should represent :)

I still get an error on fwupdmgr get-results UEFI-5ffdbc0d-f340-441c-a803-8439c8c0ae10-dev0. Is this harmless?

Cannot get UEFI status for 5ffdbc0d-f340-441c-a803-8439c8c0ae10

Thanks again for your help, I’ll leave this issue open since the problem is still there.

[superm1]

@cocreature The error on # fwupdmgr get-results is expected because the update wasn't performed using UEFI capsule. That will only update if a capsule is applied.

I've confirmed that the ESRT GUID did change between BIOS 1.0.7 and 1.2.3. Dell is internally discussing how to resolve this, but until a solution is determined anyone who encounters this can flash the BIOS to 1.2.3 or later using this method: http://www.dell.com/support/article/us/en/19/SLN171755/en#updatebios2015

Since this isn't a problem with fwupd, but it's a Dell problem i'm going to close the issue on this project. I'll leave a comment here though if Dell comes up with a solution.

[superm1]

Since the ESRT GUID did change between 1.0.7 and 1.2.3 there is a transition firmware on LVFS that should bridge between the two versions.