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giuspen avatar giuspen commented on July 21, 2024

Can you share with me privately the file? If you didn't disable the backups you should also have 3 time based backups in the same folder

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OskiBoy14 avatar OskiBoy14 commented on July 21, 2024

Hi thank you for your reply. I am not sure which folder you are talking about. This message is a pop-up box which comes up when CherryTree is opened. Can you direct me to the folder that contains the files you need and the file names?

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giuspen avatar giuspen commented on July 21, 2024

Sure, the path to the cherrytree document file or folder (depends from your chosen data storage type) is visible on the window title.

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OskiBoy14 avatar OskiBoy14 commented on July 21, 2024

Window title? Sorry, I still don't get it.

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giuspen avatar giuspen commented on July 21, 2024

image
In this example, the document name is delonghi.ctb and it is located in C:\Users\penoneg\Documents

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OskiBoy14 avatar OskiBoy14 commented on July 21, 2024

I am unable to see this information because the application crashes when I select the main parent node.

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giuspen avatar giuspen commented on July 21, 2024

OK, then open C:\Users\<yourusername>\AppData\Local\cherrytree\config.cfg
You should find at the top something like:

[state]
doc_0=C:\\Users\\penoneg\\Documents\\delonghi.ctb

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OskiBoy14 avatar OskiBoy14 commented on July 21, 2024
CherryTreeError.mp4

See attached

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giuspen avatar giuspen commented on July 21, 2024

Please open C:\Users\<yourusername>\AppData\Local\cherrytree\config.cfg with a text editor such as notepad.
You should find at the top something like:

[state]
doc_0=C:\\Users\\penoneg\\Documents\\delonghi.ctb

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OskiBoy14 avatar OskiBoy14 commented on July 21, 2024

[state]
doc_0=F:\CherryTreeFiles\My

This is what i see.. Within this folder are 3 .M and 1 M folder.

image

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giuspen avatar giuspen commented on July 21, 2024

OK you are using the multifile storage type.
Your document folder is My and the time based rotating backups are in the folders .My~, .My~~, .My~~~
If you can zip up all 4 those folders and send to me (my email is in the help--about dialog) I will have a look and get back with a folder or document not crashing anymore and possibly improve cherrytree to better cope with such situation.

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