IT Glue JSON Forbidden

[grafana]

IT Glue JSON Forbidden

[marcusolsson]

I'm sorry you've had to spend the time debugging this, though I'm grateful that you took the time to report it!

If I were to guess, it's indeed related to the cookie returned. I don't see a free tier on their website. Is there any way I could replicate this without having a paid account? Do they have any API docs I could look at?

I'll look around and see if become any wiser!

[ttmcmurry]

Thanks Marcus. Their documentation is at https://api.itglue.com/developer. The difficult part of this is not having a log from the plugin or Grafana to help indicate what isn't working right.

That said, perhaps https://github.com/itglue/powershellwrapper will help with understanding how the PowerShell API Wrapper works .. maybe provide some clues as to how the session is handled. It's really just a guess on my end. :)

[mbarradas]

I had the same type of problem you can see the log on the grafana log it shows the call to the url and the response. In my case the problem seem to be related to the fact that the call is done with the IP of the endpoint instead of the url and my endpoint blocks those types of calls.
I tried it with https://k1toronto.clubspeedtiming.com/api/ and I was able to connect but had other problems.
Hope this helps.

[mbarradas]

Changed my the of my API to localhost (form my use case this was a valid url) instead of the full url of and I was able to connect to the API with this little change. I can confirm that the only way my API is not reachable is by the IP resolved from the DNS. The result was the same with postman and with the panel.

[marcusolsson]

Thanks @mbarradas for the update. It sounds like it's a different problem from what @ttmcmurry describes, since they don't use an IP address as URL? For now, maybe add your details to #4 instead.

I'll admit that I'm not sure where to go from here. I'm not aware of any way to make Grafana log these requests. I could try to add more details to the error in the data source test message.

[ttmcmurry]

@marcusolsson I'm stuck at the same place as you are. At this point - I'd have to drop to data packet capture and analysis - or finding a useful Grafana log / way to make Grafana log more info.

[marcusolsson]

@ttmcmurry Did you manage to fix/get around this eventually?

[ttmcmurry]

I gave it another go about 3 weeks ago, and still couldn't make any progress with it. That said, it became more time efficient to settle with what BrightGauge could do for us as I had to wrap things up and make some progress.

If I had more time to dig into what is really happening at the packet level - since getting useable logs is difficult - maybe some clues would be revealed, but the problem, unfortunately, is time.

[marcusolsson]

Closing this as I've yet to see a similar issue. If you ever figure it out, I'd be curious to know!