Howdy, I'm Harsh Trivedi. I'm a passionate Tech Lover Inspired by Imagination. Apart from being an ardent tech enthusiast, I love spending time on design tools and exploring open-source projects. I enjoy tweaking and tinkering with the gadgets I own, and apart from all this, I enjoy spending my time watching content from some of my favourite creators. Playing with new software and apps acts like dopamine for me.

🌱 I'm currently learning ReactJS, MongoDB, ExpressJS, NodeJS

💬 Ask me about Front-End Development, Jekyll, Graphic Designing

📫 How to reach me? [email protected]

I used to regularly write articles on Techetarian

All of my projects are available at https://harsh98trivedi.github.io/project

⚡ Fun Fact: I love memes

• Acquia, Remote — Support Specialist at Acquia DAM
  Jul 2023 - Present

I provide exceptional support for Acquia DAM (formerly Widen DAM). Customers can rely on me to solve their digital asset management challenges with my thorough understanding of the platform and its features. I seamlessly assist them via email, chat using Salesforce, and Jira ticketing, ensuring a smooth experience regardless of whether they're using Acquia DAM or transitioning from Widen DAM. My extensive knowledge of Adobe Creative Cloud, EXIF Tool, and other Acquia DAM functionalities empower me to deliver high-quality customer service that consistently exceeds expectations.

• Saturday Drive, Remote — Support Specialist at Ninja Forms
  March 2022 - November 2022

I worked as a Technical Support Specialist at NinjaForms, a child company of Saturday Drive, where I helped customers solve their WordPress issues. I used ZohoDesk to provide assistance via email and reported issues on GitHub. My duties involved manually troubleshooting and providing assistance to ensure customer satisfaction. My experience and knowledge in the WordPress platform has enabled me to provide high-quality customer service.

• LiquidWeb, Remote — Support Specialist at LearnDash
  September 2020 - March 2022

Working as a Customer Support Specialist for LearnDash for over 1.5 years was a great experience. My main duties included helping customers solve WordPress issues through email using Help Scout and collecting issues over Jira. I also gathered feature requests from customers to help improve the product.

• Assisted in creating and updating documentation for common support issues and resolutions.
• Gathered feature requests from customers to help improve the product.
• Maintained a consistently positive customer rating above 95%
• Maintained a 99% of Customer Happiness Score while providing the best customer service.
• Provided quick and effective responses to customer inquiries and kept an accurate record of all communications.
• Provided guidance on WordPress best practices, security measures, and plugin selections.
• Collaborated with the development team and QA team to escalate and resolve complex LearnDash issues.
• Provided detailed support for all product features and troubleshoot any issues that may have arisen.
• Troubleshoot Site conflicts and monitored bug fixes via Jira.
• Collaborated with the development team to test new features and provide feedback.

• InfPlus Solutions Private Limited, Remote — Support Specialist,
  December 2018 - August 2020

While working for InfPlus Solutions Private Limited as a graphic designer I had the opportunity to use a wide array of tools like Photoshop, Illustrator, Figma, Premiere Pro, and After Effects to create logos, social media posts, user interfaces, web designs, motion graphics, and edit videos. I was able to create stunning design solutions that aligned with the client's goals and met their expectations.

• Freelance, Remote — Web Development/Graphic Designing
  2015 - PRESENT

• Developed various websites using web technologies like HTML/CSS/JS and their frameworks & libraries, and WordPress.
  
• Designed Logos/Posters/etc using Adobe Photoshop, Adobe Illustrator

• Lead Organizer at Google Developer Group Kanpur.
• Core Web Development Lead at Defcon Delhi (DC9111).
• Volunteer at WordCamp Asia 2023 - Social Media Handler.
• Volunteer Graphic Designer at UnitedCon 2020.
• Volunteer at WordCamp Nagpur 2019 - Social Media Wrangler.
• Volunteer at Kanpur WordPress Community, and WordCamp Kanpur 2018 - Sponsor Wrangler (Plugin, Theme Review, Translation, and Support Contribution).

Tools

Designing and Photo Editing

Video & Sound Editing