Test API service: INTERNAL_SERVER_ERROR

[LukeHirst]

Test API service: INTERNAL_SERVER_ERROR

[peckover]

Hi Luke
Thank you for the quick reply. We think we have identified a separate issue. We are working on this as a priority and will update when a new fix is out.
Cheers
Johnny
DDCTLS Team

[LukeHirst]

I have looked through the closed issues and seen this post:

/issues/873

I therefore tried to do a submission with an organisation created from the following URL:

https://developer.service.hmrc.gov.uk/api-test-user

I still get internal server error (endpoint, request body and response are below):

https://test-api.service.hmrc.gov.uk/organisations/vat/722605949/returns

{"periodKey":"18A2","vatDueSales":1905.64,"vatDueAcquisitions":0.00,"totalVatDue":1905.64,"vatReclaimedCurrPeriod":990.00,"netVatDue":915.64,"totalValueSalesExVAT":13598.0,"totalValuePurchasesExVAT":6467.0,"totalValueGoodsSuppliedExVAT":0.0,"totalAcquisitionsExVAT":0.0,"finalised":true}

{"code":"INTERNAL_SERVER_ERROR","message":"An internal server error occurred"}

I do have my own code to create an organisation which only adds the "mtd-vat" scope however this was previously working when we last tested using the sandbox.

[DDCTLS-DEV-TEAM]

Good Morning @LukeHirst

Apologies for the late reply on this one.
We would be more than happy to help get to the bottom of this one.
We have had a look at the errors in the sandbox environment and it looks like the only ones we are getting are Unauthorised insufficient enrolments or unsupported enrolments.

We have created a user with mtd-vat only and used your JSON above and it looks like it works for us. Could you do me a favor please and hit it again can you make a note of the exact time you hit it and hopefully we can narrow down your request and iron out this issue for you.

Kind Regards
DDCTLS Team

[LukeHirst]

@DDCTLS-DEV-TEAM

It is still returning error 500, below is the correlationId which should unique to the request:

CorrelationId = d19a7cea-cf61-438b-b8fb-adfcd0693b46

Would this be good enough to track it?

[peckover]

Good morning Luke,

The correlationId was helpful, thank you. We have just pushed out a change that will hopefully solve your issue. Could you try again and see if the issue is resolved please?

Cheers,
Johnny
DDCTLS Team

[LukeHirst]

@DDCTLS-DEV-TEAM Hello Johnny,

I am still get the error 500, correlation ID as below:

a8de603a-28c0-46ee-ab97-126322ff45a5

Is this fix conditional on creating a new organisation or something?

[bcroston]

I'm also having exactly the same problem with a 500 error when submitting a return to the sandbox.

[DDCTLS-DEV-TEAM]

Good Morning @LukeHirst and @bcroston,

We have implemented a change that should fix the issue.
Can you please try again and update us.

Thank you in advance.

DDCTLS Team

[bcroston]

I'm still getting the same 500 error

[DDCTLS-DEV-TEAM]

@bcroston Can you please provide correlation-id or VRN ?

[bcroston]

VRN ix 646015553
It's giving me a 500 error before I get a correlation-id

[DDCTLS-DEV-TEAM]

Hello @bcroston
Looking at the logs you are getting a 500 response when authenticating. This is most likely why you don't get to the correlation-id part of the vat-API service.

Can you confirm how you're setting up a user please and whether this has worked for you in the past?

Thank you in advance
DDCTLS Team

[bcroston]

I created the test user a long time ago (1 year plus) and can't remember doing it. I will create a new test user using the API and see what happens.

[DDCTLS-DEV-TEAM]

@bcroston thank you

[bcroston]

A new test user has fixed the problem for me.

[DDCTLS-DEV-TEAM]

@bcroston Happy to hear it.
Thank you for reaching out to us.

@LukeHirst do you have an update on your side?

Thank you in advance
DDCTLS Team

[LukeHirst]

@DDCTLS-DEV-TEAM I have regenerated my user from both website and my own test program but still get internal server error, correlation ID as below:

624f2da2-4ccd-48be-a1f7-d9245598dad2

[DDCTLS-DEV-TEAM]

Hello @LukeHirst ,

Can you tell us the headers you are using please?

Thank you

[LukeHirst]

@DDCTLS-DEV-TEAM

I am using the following URL:

https://test-api.service.hmrc.gov.uk/organisations/vat/589531983/returns

Headers:

• Authorization = Bearer VALIDTOKEN
• Accept = {application/vnd.hmrc.1.0+json}
• Gov-Test-Scenario = ""

I am also sending fraud prevention headers however I am not sure if it's relevant to list them as we don't usually get a response about them on this github

[LukeHirst]

@DDCTLS-DEV-TEAM

I have managed to submit a return successfully by removing the blank Gov-Test-Scenario header. This used to work previously with an empty string but now needs to be omitted if there is no value

[DDCTLS-DEV-TEAM]

@LukeHirst
Perfect we were about to suggest "-" on the Gov-Test-Scenario header.
If you would like to try that as well that would work too. (Or should)
If you are happy we will close the issue?
Thank you.
DDCTLS Team

[LukeHirst]

Yes, I have closed this issue