App loses / deletes server configuration

[litronics]

App loses / deletes server configuration

[bgoncal]

Can you reproduce the issue?

[litronics]

Good question.
There is no action we can take to reproduce it directly.
It just happens when the app is not used for some time.

[bgoncal]

Good question. There is no action we can take to reproduce it directly. It just happens when the app is not used for some time.

So it happened more than once?

[litronics]

Yes, otherwise I would have thought that we might made a mistake while configuring the server.

As said earlier - there is no specific action we can take to reproduce this.
After configuring the server the app works fine with no issues.

After not using the app for a while, the server configuration is gone and we need to reconfigure the server. I don't know the exact time required to loose the server configuration but I guess its either some background task, a wakeup procedure after reactivating the app or an IOs issue with the storage causing that issue.

Just as a side note - there is enough free space on the iphone and it shouldn't be an issue to store the configuration :)

Is there some kind of log I can turn on, which logs all what happens when the app is not actively used?

[bgoncal]

In the App settings inside "Debugging" you can find a button to export logs, when this happens again please do so (after login of course)