Ticket EMail Messages sent to customers are in triplicate inside one mail

[ivaldi]

Ticket EMail Messages sent to customers are in triplicate inside one mail

[frenkel]

I do not see the three blocks when receiving replies from within Brimir. Do you use a language that requires a different encoding or something like that?

[rennhak]

No actually plain (British) english. I tried it with my local MUA Mutt and GMail web interface. Both show this triplicate behavior unfortunately. I think this happens when your email is set to text mode not html mode. What can I do to help clarify?

[rennhak]

Here is an example of the triplicate content I ment:
(extracted immediately after Brimir handed it to Postfix).

regular_text: Date: Thu, 13 Feb 2014 00:08:03 +0100
regular_text: From: [email protected]
regular_text: To: [email protected]
regular_text: Message-ID: <[email protected]>
regular_text: In-Reply-To: <[email protected]>
regular_text: References: 
regular_text: Subject: Reply
regular_text: Mime-Version: 1.0
regular_text: Content-Type: text/plain;
regular_text:  charset=UTF-8
regular_text: Content-Transfer-Encoding: 7bit
regular_text: 
regular_text: 
regular_text: ----==_mimepart_52fbfed3b0611_47b7116dec888886
regular_text: Content-Type: text/plain;
regular_text:  charset=UTF-8
regular_text: Content-Transfer-Encoding: 7bit
regular_text: 
regular_text: Test
regular_text: 
regular_text: Some test.
regular_text: 
regular_text: Another test line.
regular_text: 
regular_text: 
regular_text: 
regular_text: ----==_mimepart_52fbfed3b0611_47b7116dec888886
regular_text: Content-Type: text/plain;
regular_text:  charset=UTF-8
regular_text: Content-Transfer-Encoding: 7bit
regular_text: 
regular_text: Test
regular_text: 
regular_text: Some test.
regular_text: 
regular_text: Another test line.
regular_text: 
regular_text: 
regular_text: 
regular_text: ----==_mimepart_52fbfed3b0611_47b7116dec888886
regular_text: Content-Type: text/html;
regular_text:  charset=UTF-8
regular_text: Content-Transfer-Encoding: 7bit
regular_text: 
regular_text: <p>Test</p>
regular_text: 
regular_text: <p>Some test.</p>
regular_text: 
regular_text: <p>Another test line.</p>
regular_text: 
regular_text: 
regular_text: ----==_mimepart_52fbfed3b0611_47b7116dec888886--

[frenkel]

We're using default Ruby on Rails mail funcionality to send these types of mails. Are you stripping away more header tags maybe, which could cause this?

[frenkel]

Today I observed the same problem as what you reported. I'll look into it tomorrow.

[rennhak]

Yes, Rails uses sendmail hooks from system. Above mail was captured from Brimir output directly. Thanks for taking a look at it, appreciate it.

[frenkel]

Apparently this bug was introduces by using mail instead of message in the after_action hook. I've added a test for it and fixed it in master. Thanks for reporting!

[rennhak]

Thank you for pushing a fix for that. Tested and verified that current 112ec83 works as expected without having either issue #47 or #48.

Previous version I had deployed was c19a9aa which had both bugs.