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Agents ignoring offline messages about spade HOT 3 OPEN

dmvieira avatar dmvieira commented on June 26, 2024
Agents ignoring offline messages

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Comments (3)

javipalanca avatar javipalanca commented on June 26, 2024 3

Hi. I was guessing why this issue happens and it is because supporting offline messages (XEP-0013: Flexible Offline Message Retrieval) requires a proactive action from the client (and also an implementation of the extension in the server side).
This action is not still included in SPADE, but since it is a good feature I'll try to include it in future releases following https://xmpp.org/extensions/xep-0013.html.

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javipalanca avatar javipalanca commented on June 26, 2024

Yes, this is a feature of XMPP. You cannot send a message to an offline agent unless your server supports and has active the XEP-0136: Message Archiving.

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dmvieira avatar dmvieira commented on June 26, 2024

But I'm using Ejabberd and its showing offiline messages, but when agent is up all messages are consumed and ignored

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