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Joseph McCarron's Projects

add_image_app icon add_image_app

You provide the URL, we'll add it to the ticket comment. Supports links, embeds, and linked embeds.

brand_ticket_by_group icon brand_ticket_by_group

This App sets/changes the email address from which Zendesk sends ticket updates on a per-ticket basis.

grabber_app icon grabber_app

Assign tickets to the Agent who views them (while in Play mode).

internal_feedback_app icon internal_feedback_app

Simple app that allows Agents to submit an internal feedback ticket and a good or bad rating. Tickets submitted get a certain tag as defined in the App's settings, with a certain tag for the ratings.

print_tickets icon print_tickets

Easily get a print view of all of a user's Zendesk tickets.

sat_console icon sat_console

A Nav Bar App that displays an overview of recent satisfaction ratings/comments in your Zendesk.

ticket_to_phone_app icon ticket_to_phone_app

Updates the requester's phone number with the value in a given text field (on tickets). When the ticket is saved with a phone number in the field the requester's profile gets updated automatically.

time_logger icon time_logger

An app for logging time spent on tickets manually with custom parameters, including billable vs non-billable.

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