Diagnosed common operating system issues using Windows 10 troubleshooting tools that includes Quick Assist tool, Steps Recorder, Reliability Monitor, Credential Manager, LLTD Mapper, RegEdit and Task scheduler.

Presented a day in life of a IBIT(introduction to business information technology) student presentation to the new winter 2021 Term batch.

Adapt to a new pandemic school schedule in an online environment and learned to plan out my day according to the procedures created by myself.

Guide other term 1 colleagues on any questions that were given to me. These subjects included math and programming fundamentals.

Created the Runbook (Information technology Industry terminology) on time management for the Bits and Bytes association to emphasize how important it is.

Trained myself to provide quality customer service in a help desk role by learning about common customer scenarios that IT Help desk employees face such as the impassioned, combative, chatty, a timid customers.

Create meaningful relationships with pre-assigned partners to provide quality presentations for professional development/Communication classes.

Combatted the stresses of the pandemic by using a workout regimen that comprise of meditation and stationary biking.

Volunteered to help maintain the Bits and Bytes Association website and planned with other members to update key components.

Encourage myself to learn new emerging technology by actively participating in community events held online such as Q/A with local industry leaders, Bits and Bytes executive meetings and the Winnipeg Game Collective discord group.