Comments (4)
One additional facet of this would be the ability to create user maps, so there doesn't have to be changes in Slack username.
For example, current incoming firm alerts notify the user based on their ConnectWise username. Should their username be different in Slack, they will not get any alerts. With a mapping database, administrators could control what usernames go to who.
Current:
Incoming firm for JDoe
Message JDoe in Slack
Possible:
DB record: CW=JDoe, Slack=john.doe
Incoming firm for JDoe
Check config to see if username mapping enabled
If yes, check DB for CW username JDoe
Ping the Slack username john.doe
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Proceeding as planned, new project created to track these changes.
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Leaving this issue open until project is completed.
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Closing.as completed project.
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