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I'm Nickolas. I enjoy collaborating with others to make dependable software and delightful products.

I am a Technical Lead and Staff Software Engineer at Help Scout where I am currently working on the cross-functional Docs Team, which is responsible for building and maintaining tools for our users to create and publish knowledge bases.

I am a collaborator on the Ready2Work Research Project. Our multidisciplinary team was awarded a 2019 Child-Bright KT Innovation Incubator Grant to develop a pilot online employment readiness platform for self-advocates with Autism Spectrum Disorder (ASD), their families, and professionals who operate programs for people with ASD.

I've been working on completing the B.Sc. Degree I started and left ten years ago. I am studying Computer Science and have recently taken courses in mathematics, artificial intelligence, and computer architecture and networking. I've really enjoyed expanding my horizons beyond the type of software engineering I do day-to-day. There are whole other areas of the field to enjoy, and apply back to my work.

I had a non-traditional path to working in tech and am happy to talk to anyone looking to break into tech, especially those coming from a non-traditional background. I know how hard it can be to believe in yourself and find your way.

If something I've said here interests you, please feel free to reach out and ask questions.

I want to create inclusive products and experiences. If you have knowledge, experience, advice, resources, etc. regarding accessibility and universal design, please send them my way (or say hi)!

• Web and mobile app development
• JavaScript, TypeScript, and React (in the browser and on the server)
• Ruby/Rails, PHP/Laravel, Python (but not Django/Flask)
• Accessibility and universal design
• Remote work
• Software engineering and career development
• Software development as a second career

You can email me at nickolas [at] knicklabs [dot] com. If you know me, you can also call me, send me a text, or chat with me on Slack. My working hours are 8AM-4PM ET Monday-Friday.

He/him

I have a lot of President's Choice Buffalo Wing Sauce in my kitchen cupboards.