Order is not complete when mixing virtual, refunded and shipped items

[digitalpianism]

Order is not complete when mixing virtual, refunded and shipped items

[digitalpianism]

Confirming the issue is present in 2.4-develop, screenshots below from the instance above:

[digitalpianism]

@engcom-Bravo it's not consistent with the rest of Magento behavior then.

Let's take the case below:

• Create an order containing: 1 physical item of quantity = 2 (NO VIRTUAL ITEM)
• Invoice the order
• Refund 1 quantity of the physical item
• Ship 1 quantity of the physical item

In that case, the order becomes Complete:

On top of that if you create another order like this:

• Create an order containing: 1 virtual item of quantity = 5 (NO PHYSICAL ITEM)
• Invoice the order

The order is complete as well.

Knowing that, combination of both should be complete too.

[m2-assistant]

Hi @digitalpianism. Thank you for your report.
To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:

• @magento give me 2.4-develop instance - upcoming 2.4.x release
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[digitalpianism]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @digitalpianism. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @digitalpianism, here is your Magento Instance: https://6fc1486a44c08bdcd128df01c88544ca.instances-prod.magento-community.engineering
Admin access: https://6fc1486a44c08bdcd128df01c88544ca.instances-prod.magento-community.engineering/admin_b24a
Login: 15429f36
Password: 18b19d16f0d9

[m2-assistant]

Hi @engcom-Bravo. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
• 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
• 4. Verify that the issue is reproducible on 2.4-develop branch
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[engcom-Bravo]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @engcom-Bravo, here is your Magento Instance: https://6fc1486a44c08bdcd128df01c88544ca.instances-prod.magento-community.engineering
Admin access: https://6fc1486a44c08bdcd128df01c88544ca.instances-prod.magento-community.engineering/admin_2102
Login: dea1c8b9
Password: 65ecb079ce48

[engcom-Bravo]

Hi @digitalpianism,

Thank you for reporting and collaboration.

Verified the issue on Magento 2.4-develop instance and the issue is not reproducible.Kindly refer the screenshots.

Steps to reproduce

• Create an order containing: 1 physical item of quantity = 2 and 1 virtual item of quantity = 5
• Invoice the order
• Refund 1 quantity of the physical item
• Ship 1 quantity of the physical item

The order is still in Processing because we have one more quantity for the physical product to ship.

Could you please let us know if we are missing anything.

Thanks.

[engcom-Bravo]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @engcom-Bravo, here is your Magento Instance: https://6fc1486a44c08bdcd128df01c88544ca.instances-prod.magento-community.engineering
Admin access: https://6fc1486a44c08bdcd128df01c88544ca.instances-prod.magento-community.engineering/admin_a8e6
Login: 96ce0477
Password: a63125bbdf3c

[engcom-Bravo]

Hi @digitalpianism,

Thanks for your update.

Verified the issue on Magento 2.4-develop instance and the issue is reproducible.

The Order is still in Processing state when we have combination of both physical products and virtual products.

Hence Confirming the issue.

Thanks.

[github-jira-sync-bot]

✅ Jira issue https://jira.corp.adobe.com/browse/AC-11691 is successfully created for this GitHub issue.

[m2-assistant]

✅ Confirmed by @engcom-Bravo. Thank you for verifying the issue.
Issue Available: @engcom-Bravo, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[github-jira-sync-bot]

❌ Cannot export the issue. This GitHub issue is already linked to Jira issue(s): https://jira.corp.adobe.com/browse/AC-11691

[digitalrisedorset]

@magento I am working on this

[digitalrisedorset]

@magento run all tests

[digitalrisedorset]

I have started to have some feedbacks for this issue and I will put a report on where we are at this point.

• it is possible to refund an item before it has been shipped
• it is also possible to refund an item after it has been shipped
  These 2 operations can be performed from the backend using the credit memo backend screen.

As a consequence, when a product has been refunded, it can overlap with the shipment data (in which case, using the tests to reproduce the issue, the order is expected to remain to processing)
it can be separate from the shipment data, we refund an item that was not sent yet (the credit memo is expected to adjust the shipping fees to 0 in this case) and the order status would be expected to be set to complete

--> the conclusion of this finding is that unless we can flag is a refund is for a shipped item or not, then we can't change the order status to complete.
--> the focus with this issue was to verify virtual items did not prevent the order to be set to complete if all the physical items in the order were handled by shipment or refund. But the fact we are not able to separate refund and shipment data leads us to be still at the original place.