UPS REST "A shipment cannot have a KGS/IN or LBS/CM or OZS/CM as its unit of measurements"

[sanmic]

UPS REST "A shipment cannot have a KGS/IN or LBS/CM or OZS/CM as its unit of measurements"

[sanmic]

@digitalrisedorset Check you email :)

[sanmic]

@digitalrisedorset I think you have to set "Origin of the Shipment" to, for example, "Shipments Originating in United States".
The weight unit parameter may depend on the Magentos origin settings, Sales->Shipping settings->Origin, but I'm not 100% sure.
Our Origin, for example, is Sweden which uses KGS. If origin is US which use LBS.
Do some testing based on that, I think you will figure it out.

[sanmic]

@digitalrisedorset I can confirm those settings work for me as long as I have LBS as weight unit.
Changing the "Origin of the Shipment" to "Europe", weight to KGS and the "Shipping Origin" to our address, "77463, Dalarnas Län, Avesta, Sweden", will break it.

I've just spent a short time on this, but this is what I've found out so far.
UPS will return rates if:

• Magento origin is set to a US address (will probably work with Canada and a lot of other countries as well)
• UPS weight unit is set to: LBS
• UPS origin setting doesn't matter if above is set.

UPS will NOT return rates if:

• UPS weight unit is set to; KGS

UPS will NOT return rates if:

• Magento origin is set to "77463, Dalarnas Län, Avesta, Sweden"

I want to setup my store like this:

• Magento origin: "77463, Dalarnas Län, Avesta, Sweden"
• UPS weight unit is set to: KGS
• UPS origin: Europe

I can change line 1155 in /vendor/magento/module-ups/Model/Carrier.php -> "Code" => "CM", to make it work with above settings.

[sanmic]

@digitalrisedorset Yes, I've noticed that also.
I cannot find an option to set or use dimensions in the UPS settings section so I guess the hardcoded 5x5x5 is there for some kind of fallback 🤔

[digitalrisedorset]

@sanmic the PR is now in review, I have tested today all the use cases you have mentioned and all is working with the simple changes added.

[m2-assistant]

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[sanmic]

@magento give me 2.4-develop instance - upcoming 2.4.x release

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Hi @sanmic. Thank you for your request. I'm working on Magento instance for you.

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Thank you for collaboration. Only members of Community Contributors Team are allowed to be assigned to the issue. Please use @magento add to contributors team command to join Contributors team.

[magento-deployment-service]

Hi @sanmic, here is your Magento Instance: https://b2437ad179063c5f7eb8a7bbdd57dc08.instances-prod.magento-community.engineering
Admin access: https://b2437ad179063c5f7eb8a7bbdd57dc08.instances-prod.magento-community.engineering/admin_cb7b
Login: 6fb81ec6
Password: 3fb4d7b8b374

[m2-assistant]

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Hi @engcom-Delta. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

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• 4. Verify that the issue is reproducible on 2.4-develop branch
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[sanmic]

@magento give me 2.4-develop instance - upcoming 2.4.x release

[magento-deployment-service]

Hi @sanmic. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @sanmic, here is your Magento Instance: https://b2437ad179063c5f7eb8a7bbdd57dc08.instances-prod.magento-community.engineering
Admin access: https://b2437ad179063c5f7eb8a7bbdd57dc08.instances-prod.magento-community.engineering/admin_5a0f
Login: d7361ba1
Password: f4687c1b2cca

[sanmic]

To reproduce:
Sales -> Delivery methods -> UPS
Set Origin of the Shipment to Shipments Originating in the European Union
Set Weight Unit to KGS

No UPS rates is visible in frontend.

If Weight Unit is set to LBS rates is visible in fronted.
I can see by myself that LBS is hardcoded in the core files.

[sanmic]

@engcom-Delta How can I add a Add label to the ticket? "Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to."

[github-jira-sync-bot]

Unfortunately, not enough information was provided to create a Jira ticket. Please make sure you added the following label(s): Reproduced on 2.4.x, ^Area:.*

Once all required labels are present, please add Issue: Confirmed label again.

[github-jira-sync-bot]

Unfortunately, not enough information was provided to create a Jira ticket. Please make sure you added the following label(s): Reproduced on 2.4.x, ^Area:.*

Once all required labels are present, please add Issue: Confirmed label again.

[engcom-Delta]

Hi @sanmic ,

Verified the issue and the issue is reproducible.

Hence, Confirming the issue.

Steps to reproduce

1. Sales -> shipping methods -> UPS
2. Enable UPS method
3. Set Origin of the Shipment to Shipments Originating in the European Union
4. Set Weight Unit to KGS
5. Go to frontend and verify the shipping methods available

Please refer the attached screenshot

[github-jira-sync-bot]

✅ Jira issue https://jira.corp.adobe.com/browse/AC-11811 is successfully created for this GitHub issue.

[m2-assistant]

✅ Confirmed by @engcom-Delta. Thank you for verifying the issue.
Issue Available: @engcom-Delta, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[github-jira-sync-bot]

❌ Cannot export the issue. This GitHub issue is already linked to Jira issue(s): https://jira.corp.adobe.com/browse/AC-11811

[engcom-Delta]

@engcom-Delta How can I add a Add label to the ticket? "Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to."

Hi @sanmic , I have added the labels on the ticket. Let us know if you need any changes.

[glo05363]

@sanmic I can reproduce this issue, while analysing the same, i can see that

1. If we setup config with LBS we get the results for rates quotes:

2. If we config KGS to get the Rate data we do not get the results.

I am checking on how the weight/Dimension units are affecting the results as it is known the measurement units sometimes are not valid for the given country: Here with the same payload i have tried with both LBS/KGS & INCHES/CM

The analysis is in progress and thank you for this finding , we shall see on how to incorporate the dynamic Measurement units for Rates Quote Data, as we might need to implement the country based UPS support for the same.

[glo05363]

@sanmic To add more to the issue:
UPS has global Unit Of measures "IN" and "CM" and they needs to be used as per the "Weight" units that we are using in our UPS admin configurations. We are working on the implementations of the same, we will update here on the progress.

If you're using kilograms (KGS) as the weight unit, ensure that you are also using centimeters (CM) as the unit for dimensions (length, width, and height).

If you're using pounds (LBS) or ounces (OZS) as the weight unit, ensure that you are using inches (IN) as the unit for dimensions (length, width, and height).

That is what we can understand with the given error response :
"A shipment cannot have a KGS/IN or LBS/CM or OZS/CM as its unit of measurements"

Other than that while configuring the UPS in admin you can make sure you setup the Weight unit as per the Shipper country origin by confirming the same on UPS support.

[sanmic]

@glo05363 I have pretty good knowledge about the UPS shipping API.
We have developed an application for creating the UPS shipments and are aware of the sensitive settings for weight and dimensions (we ship from Sweden).
In this case we only use the UPS settings in Magento to show the rates in the cart and checkout.

A builtin time-in-transit function would be nice in Magento as well :)

[engcom-Bravo]

Hi @sanmic,

Our internal team is working on the issue and we have following updates

Please refer the Comments:

#38618 (comment)

#38618 (comment)

Thanks.

[digitalrisedorset]

@magento I am working on this

[digitalrisedorset]

Do we have some UPS access details to use to replicate the issue on a local environment?

[sanmic]

@digitalrisedorset Have you been able to get UPS access details?

[digitalrisedorset]

@sanmic no I have not. I got as far as creating the UPS account but a lot of settings were required and by the time I had the setup created to handle the task, I was doomed to have setup the UPS service differently to what is needed to replicate the issue we have in this ticket. So, I'd like instead to verify if I can use a test UPS environment that is ready to use to just perform the Magento test and fix after this

[sanmic]

@sanmic no I have not. I got as far as creating the UPS account but a lot of settings were required and by the time I had the setup created to handle the task, I was doomed to have setup the UPS service differently to what is needed to replicate the issue we have in this ticket. So, I'd like instead to verify if I can use a test UPS environment that is ready to use to just perform the Magento test and fix after this

@digitalrisedorset I guess I can create a UPS test app / credentials so you can continue your work.
I'll need a Callback URL and an email or similar to send the details.

[digitalrisedorset]

Hi @sanmic , I have setup a demo site at https://demo.digitalrisedorset.co.uk/ and the email may be [email protected]. Many thanks

[digitalrisedorset]

@sanmic .. we should be almost there. I have setup UPS, to start with, I'd like to verify I can get it to work as per the screenshots above, I have setup the credentials with European origin and yet Pounds rather than Kgs. I have also used an address from the states. I attach both screenshots. Am I missing something?

I will start troubleshooting either way, thank you very much indeed

[digitalrisedorset]

@sanmic I am not lucky just yet.. I have a successful response and in fact, some times for possible delivery time do appear. Unfortunately, it does return eventually the error message that UPS is not available. I will try to read more on UPS before debugging further. I apologise, it seems to be something that will take a while.

{
   "RateResponse":{
      "Response":{
         "ResponseStatus":{
            "Code":"1",
            "Description":"Success"
         },
         "Alert":[
            {
               "Code":"110971",
               "Description":"Your invoice may vary from the displayed reference rates"
            },
            {
               "Code":"120902",
               "Description":"Negotiated rates cannot be returned without a valid account number."
            },
            {
               "Code":"111685",
               "Description":"TPFCNegotiatedRatesIndicator is applicable only for Third party/Freight Collect shipments."
            }
         ],
         "TransactionReference":{
            "CustomerContext":"Rating and Service"
         }
      },
      "RatedShipment":[
         {
            "Disclaimer":{
               "Code":"05",
               "Description":"Rate excludes VAT. Rate includes a fuel surcharge, but excludes taxes, duties and other charges that may apply to the shipment."
            },
            "Service":{
               "Code":"01",
               "Description":""
            },
            "RatedShipmentAlert":[
               {
                  "Code":"120902",
                  "Description":"Negotiated rates cannot be returned without a valid account number."
               },
               {
                  "Code":"110971",
                  "Description":"Your invoice may vary from the displayed reference rates"
               }
            ],
            "BillingWeight":{
               "UnitOfMeasurement":{
                  "Code":"LBS",
                  "Description":"Pounds"
               },
               "Weight":"2.0"
            },
            "TransportationCharges":{
               "CurrencyCode":"USD",
               "MonetaryValue":"106.66"
            },
            "ServiceOptionsCharges":{
               "CurrencyCode":"USD",
               "MonetaryValue":"0.00"
            },
            "TotalCharges":{
               "CurrencyCode":"USD",
               "MonetaryValue":"106.66"
            },
            "GuaranteedDelivery":{
               "BusinessDaysInTransit":"1",
               "DeliveryByTime":"10:30 A.M."
            },
            "RatedPackage":{
               "TransportationCharges":{
                  "CurrencyCode":"USD",
                  "MonetaryValue":"106.66"
               },
               "ServiceOptionsCharges":{
                  "CurrencyCode":"USD",
                  "MonetaryValue":"0.00"
               },
               "TotalCharges":{
                  "CurrencyCode":"USD",
                  "MonetaryValue":"106.66"
               },
               "Weight":"2.0",
               "BillingWeight":{
                  "UnitOfMeasurement":{
                     "Code":"LBS",
                     "Description":"Pounds"
                  },
                  "Weight":"2.0"
               }
            }
         },
         {
            "Disclaimer":{
               "Code":"05",
               "Description":"Rate excludes VAT. Rate includes a fuel surcharge, but excludes taxes, duties and other charges that may apply to the shipment."
            },
            "Service":{
               "Code":"02",
               "Description":""
            },
            "RatedShipmentAlert":[
               {
                  "Code":"120902",
                  "Description":"Negotiated rates cannot be returned without a valid account number."
               },
               {
                  "Code":"110971",
                  "Description":"Your invoice may vary from the displayed reference rates"
               }
            ],
            "BillingWeight":{
               "UnitOfMeasurement":{
                  "Code":"LBS",
                  "Description":"Pounds"
               },
               "Weight":"2.0"
            },
            "TransportationCharges":{
               "CurrencyCode":"USD",
               "MonetaryValue":"42.22"
            },
            "ServiceOptionsCharges":{
               "CurrencyCode":"USD",
               "MonetaryValue":"0.00"
            },
            "TotalCharges":{
               "CurrencyCode":"USD",
               "MonetaryValue":"42.22"
            },
            "GuaranteedDelivery":{
               "BusinessDaysInTransit":"2"
            },
            "RatedPackage":{
               "TransportationCharges":{
                  "CurrencyCode":"USD",
                  "MonetaryValue":"42.22"
               },
               "ServiceOptionsCharges":{
                  "CurrencyCode":"USD",
                  "MonetaryValue":"0.00"
               },
               "TotalCharges":{
                  "CurrencyCode":"USD",
                  "MonetaryValue":"42.22"
               },
               "Weight":"2.0",
               "BillingWeight":{
                  "UnitOfMeasurement":{
                     "Code":"LBS",
                     "Description":"Pounds"
                  },
                  "Weight":"2.0"
               }
            }
         },
         {
            "Disclaimer":{
               "Code":"05",
               "Description":"Rate excludes VAT. Rate includes a fuel surcharge, but excludes taxes, duties and other charges that may apply to the shipment."
            },
            "Service":{
               "Code":"03",
               "Description":""
            },
            "RatedShipmentAlert":[
               {
                  "Code":"120902",
                  "Description":"Negotiated rates cannot be returned without a valid account number."
               },
               {
                  "Code":"110971",
                  "Description":"Your invoice may vary from the displayed reference rates"
               }
            ],
            "BillingWeight":{
               "UnitOfMeasurement":{
                  "Code":"LBS",
                  "Description":"Pounds"
               },
               "Weight":"2.0"
            },
            "TransportationCharges":{
               "CurrencyCode":"USD",
               "MonetaryValue":"15.12"
            },
            "ServiceOptionsCharges":{
               "CurrencyCode":"USD",
               "MonetaryValue":"0.00"
            },
            "TotalCharges":{
               "CurrencyCode":"USD",
               "MonetaryValue":"15.12"
            },
            "RatedPackage":{
               "TransportationCharges":{
                  "CurrencyCode":"USD",
                  "MonetaryValue":"15.12"
               },
               "ServiceOptionsCharges":{
                  "CurrencyCode":"USD",
                  "MonetaryValue":"0.00"
               },
               "TotalCharges":{
                  "CurrencyCode":"USD",
                  "MonetaryValue":"15.12"
               },
               "Weight":"2.0",
               "BillingWeight":{
                  "UnitOfMeasurement":{
                     "Code":"LBS",
                     "Description":"Pounds"
                  },
                  "Weight":"2.0"
               }
            }
         },
         {
            "Disclaimer":{
               "Code":"05",
               "Description":"Rate excludes VAT. Rate includes a fuel surcharge, but excludes taxes, duties and other charges that may apply to the shipment."
            },
            "Service":{
               "Code":"12",
               "Description":""
            },
            "RatedShipmentAlert":[
               {
                  "Code":"120902",
                  "Description":"Negotiated rates cannot be returned without a valid account number."
               },
               {
                  "Code":"110971",
                  "Description":"Your invoice may vary from the displayed reference rates"
               }
            ],
            "BillingWeight":{
               "UnitOfMeasurement":{
                  "Code":"LBS",
                  "Description":"Pounds"
               },
               "Weight":"2.0"
            },
            "TransportationCharges":{
               "CurrencyCode":"USD",
               "MonetaryValue":"33.64"
            },
            "ServiceOptionsCharges":{
               "CurrencyCode":"USD",
               "MonetaryValue":"0.00"
            },
            "TotalCharges":{
               "CurrencyCode":"USD",
               "MonetaryValue":"33.64"
            },
            "GuaranteedDelivery":{
               "BusinessDaysInTransit":"3"
            },
            "RatedPackage":{
               "TransportationCharges":{
                  "CurrencyCode":"USD",
                  "MonetaryValue":"33.64"
               },
               "ServiceOptionsCharges":{
                  "CurrencyCode":"USD",
                  "MonetaryValue":"0.00"
               },
               "TotalCharges":{
                  "CurrencyCode":"USD",
                  "MonetaryValue":"33.64"
               },
               "Weight":"2.0",
               "BillingWeight":{
                  "UnitOfMeasurement":{
                     "Code":"LBS",
                     "Description":"Pounds"
                  },
                  "Weight":"2.0"
               }
            }
         },
         {
            "Disclaimer":{
               "Code":"05",
               "Description":"Rate excludes VAT. Rate includes a fuel surcharge, but excludes taxes, duties and other charges that may apply to the shipment."
            },
            "Service":{
               "Code":"13",
               "Description":""
            },
            "RatedShipmentAlert":[
               {
                  "Code":"120902",
                  "Description":"Negotiated rates cannot be returned without a valid account number."
               },
               {
                  "Code":"110971",
                  "Description":"Your invoice may vary from the displayed reference rates"
               }
            ],
            "BillingWeight":{
               "UnitOfMeasurement":{
                  "Code":"LBS",
                  "Description":"Pounds"
               },
               "Weight":"2.0"
            },
            "TransportationCharges":{
               "CurrencyCode":"USD",
               "MonetaryValue":"97.20"
            },
            "ServiceOptionsCharges":{
               "CurrencyCode":"USD",
               "MonetaryValue":"0.00"
            },
            "TotalCharges":{
               "CurrencyCode":"USD",
               "MonetaryValue":"97.20"
            },
            "GuaranteedDelivery":{
               "BusinessDaysInTransit":"1"
            },
            "RatedPackage":{
               "TransportationCharges":{
                  "CurrencyCode":"USD",
                  "MonetaryValue":"97.20"
               },
               "ServiceOptionsCharges":{
                  "CurrencyCode":"USD",
                  "MonetaryValue":"0.00"
               },
               "TotalCharges":{
                  "CurrencyCode":"USD",
                  "MonetaryValue":"97.20"
               },
               "Weight":"2.0",
               "BillingWeight":{
                  "UnitOfMeasurement":{
                     "Code":"LBS",
                     "Description":"Pounds"
                  },
                  "Weight":"2.0"
               }
            }
         },
         {
            "Disclaimer":{
               "Code":"05",
               "Description":"Rate excludes VAT. Rate includes a fuel surcharge, but excludes taxes, duties and other charges that may apply to the shipment."
            },
            "Service":{
               "Code":"14",
               "Description":""
            },
            "RatedShipmentAlert":[
               {
                  "Code":"120902",
                  "Description":"Negotiated rates cannot be returned without a valid account number."
               },
               {
                  "Code":"110971",
                  "Description":"Your invoice may vary from the displayed reference rates"
               }
            ],
            "BillingWeight":{
               "UnitOfMeasurement":{
                  "Code":"LBS",
                  "Description":"Pounds"
               },
               "Weight":"2.0"
            },
            "TransportationCharges":{
               "CurrencyCode":"USD",
               "MonetaryValue":"141.84"
            },
            "ServiceOptionsCharges":{
               "CurrencyCode":"USD",
               "MonetaryValue":"0.00"
            },
            "TotalCharges":{
               "CurrencyCode":"USD",
               "MonetaryValue":"141.84"
            },
            "GuaranteedDelivery":{
               "BusinessDaysInTransit":"1",
               "DeliveryByTime":"8:00 A.M."
            },
            "RatedPackage":{
               "TransportationCharges":{
                  "CurrencyCode":"USD",
                  "MonetaryValue":"141.84"
               },
               "ServiceOptionsCharges":{
                  "CurrencyCode":"USD",
                  "MonetaryValue":"0.00"
               },
               "TotalCharges":{
                  "CurrencyCode":"USD",
                  "MonetaryValue":"141.84"
               },
               "Weight":"2.0",
               "BillingWeight":{
                  "UnitOfMeasurement":{
                     "Code":"LBS",
                     "Description":"Pounds"
                  },
                  "Weight":"2.0"
               }
            }
         }
      ]
   }
}

[digitalrisedorset]

I have looked into UPS guides further. I have worked out that the setup can go wrong with the information: User ID, Password, Gateway URL and origin setting:

• User ID: I have assigned the Client ID value
• Password: I have assigned the Client Secret value
• Gateway URL: I left this to the system value: https://wwwcie.ups.com/api/rating/
• Origin and set up the right address: I have US, California, 90034 (there is no city, street address defined at the moment)

Could we double check these information settings before we go any further?

#https://amasty.com/knowledge-base/how-to-set-up-ups-in-magento-2.html
#https://www.ups.com/upsdeveloperkit

[digitalrisedorset]

I have a draft PR in place for this issue. The changes in the PR do resolve the problem but I'd like to check if we can also ensure that the integration can work with the other modes without being restricted to Inches before I finalise the PR

see: #38673

[digitalrisedorset]

@sanmic in the same way that Inch is hard-coded, I can see the dimensions for the request is also hard-coded. This is just below the place that you had patched:

"Length" => "5",
                    "Width" => "5",
                    "Height" => "5"

I have changed the part you recommended us to change but I have not changed the dimensions. Would you be able to comment whether we should change it or not?

[digitalrisedorset]

@magento run all tests