Emails not being sent when using templates

[mailjet]

Emails not being sent when using templates

[WeshGuillaume]

Hey @mustela !

I am on it, sorry for the delay! In my opinion, it might be an error in the template itself, you can try to get the error back with this: http://dev.mailjet.com/guides/?ruby#templates-error-management

[mustela]

Hey @GuillaumeBadi its not working... would you mind to try it ?

  message = { from_email: '[email protected]',
                subject: 'Confirmation instructions',
                'Mj-TemplateID' => 15205,
                'Mj-TemplateLanguage' => true,
                'Mj-TemplateErrorReporting' => '[email protected]',
                'Mj-TemplateErrorDeliver' => 'deliver',
                recipients: [{ email: '[email protected]', name: 'Emiliano' }]
              }
    Mailjet::Send.create(message)

The email is just blocked and I am not getting any error report... I also created a ticket in the platform since there is no details at all, so I really don't know whats going on in here and I have no answer from you guys.

[WeshGuillaume]

Can you give me your APIKEY and a messageID so we can investigate more on our side ?

[mustela]

ApiKey: 6a961d90f094999b30b5a817d047d2d2
https://app.mailjet.com/reports/emails/1pF6ioKLpP

[WeshGuillaume]

We found the error returned by the API which is :

status | error in template language: expression parsing error ## Unknown identifier: var:customer_first_name ## near ## {{var:customer_first_name ##

But in the logs it seems you did not set the Mj-TemplateErrorReporting

Can you send us your template at [email protected] ?

[mustela]

Ive already fixed the template, but although I've set the Mj-TemplateErrorReporting prop, I never got an email.

 message = { from_email: '[email protected]',
                subject: 'Confirmation instructions',
                'Mj-TemplateID' => 15205,
                'Mj-TemplateLanguage' => true,
                'Mj-TemplateErrorReporting' => '[email protected]',
                'Mj-TemplateErrorDeliver' => 'deliver',
                recipients: [{ email: '[email protected]', name: 'Emiliano' }]
              }
    Mailjet::Send.create(message)

[WeshGuillaume]

I think I finally got the solution! The old wrapper was filtering the properties before sending them, and you were using Mj-TemplateErrorReporting instead of MJ-TemplateErrorReporting. anyway, it does not filter anything now, please update the wrapper and everything should work!

[WeshGuillaume]

I am closing the issue, please reopen if you encounter any problem 👍

[mustela]

Cool, thanks, will check!

[lotfi10]

Hello, I use java as programming language in order to develop a spring boot microservice can communicate with MailJet API to send an email using my template configurated in my own mailJet dashboard.

I tried to send the mail but I face an error : error in template language

I used the same java code giver by MailJet
I can give you all the details you need to check this error
Can you check @WeshGuillaume for me please
Thanks in advance
Lotfi

[dharani-gaddam]

I'm facing the same issue with just a basic hello world email template.

Mailjet::Send.create(messages: [{
  'From'=> {
    'Email'=> "[email protected]",
    'Name'=> "abc"
  },
  'To'=> [
    {
      'Email'=> '[email protected]',
      'Name'=> 'xyz'
    }
  ],
  'TemplateID'=> 12345,
  'Subject'=> "Test email using mailjet api",
  'TemplateLanguage'=> true,
  'Variables'=> {
    "firstname" => "xyz"
  }
}])

getting this error:
NoMethodError: undefined method `include?' for nil:NilClass

Can you please check @WeshGuillaume
Thanks in advance
Dharani

[BigWenceslas]

$mj = new Client($_SERVER['MJ_APIKEY_PUBLIC'], $_SERVER['MJ_APIKEY_PRIVATE'], true, ['version' => 'v3.1']);
            $body = [
                'Messages' => [
                    [
                        'From' => [
                            'Email' => "[email protected]",
                            'Name' => "Trust & Market"
                        ],
                        'To' => [
                            [
                                'Email' => $user_email,
                            ]
                        ],
                        'TemplateErrorReporting' => [
                            [
                                'Email' => "[email protected]",
                                'Name' => "Web developper"
                            ]
                        ],
                        'TemplateID' => 5119890,
                        'TemplateLanguage' => true,
                        'Subject' => "Votre compte est supprimé !",
                        'Variables' => json_decode('{}', true)
                    ]
                ]
            ];
            $response = $mj->post(Resources::$Email, ['body' => $body]);

Same issue using PHP sdk. It is weird. I really dont understand this issue.