WebChat using direct line unable to refresh token or reconnect

[microsoft]

WebChat using direct line unable to refresh token or reconnect

[billba]

Secrets don't expire.

Tokens do expire, but are automatically renewed by DirectLineJS (unless there's a break in connection). This renewal is enabled by passing { token } when creating DirectLine.

[billba]

Since you are using a secret, you should never get an expired token. Is it possible you are passing a token instead of a secret? That would explain the problem.

[baki32]

Hi,
thanks for reply, our setup is little bit more complicated - originally we were passing secret however we didn't want that to be exposed on the site so we started using azure API management. Now initial request is made with empty secret to Azure API management that adds secret to authorization header and then forwards to direct line api endpoint. Therefore I need to refresh the token when it expires (ideally I would like to prevent it from expiring in the first place)

[baki32]

Yes I figured, problem was API management after all. Refresh token method was intercepted and authorization header was being replaced with secret instead of token and it was resulting to that 403 error that had bad description (token expired).

[morrisond91]

@billba

Secrets don't expire. Tokens do expire, but are automatically renewed by DirectLineJS (unless there's a break in connection). This renewal is enabled by passing { token } when creating DirectLine.

Is this DirectLine default behaviour, or will the token only be generated if we are using webchat?

We are building a custom interface using directlinejs and the token is not being refreshed, so thinking that we need to do this manually.

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We are not using web-chat, we have built our own react front end and using directlineJs.

We have an API that retrieves a token through https://directline.botframework.com/v3/directline/conversations. Upon API response we connect to DirectLine.

Everything works fine, however the token dies in 30 minutes and the conversation locks up.

What we are now trying to do is send a refresh message to https://directline.botframework.com/v3/directline/tokens/refresh passing in our original token, we get a new token back but are unsure what to do next?