User response from button selection on Adaptive card not working on Facebook Messenger

[nouman937]

User response from button selection on Adaptive card not working on Facebook Messenger

[InfinytRam]

Hi @nouman937,

Let's try to isolate this issue to find the root cause of this problem.

Is this issue reproducible without omnichannel?

[nouman937]

Hi, We haven't tried it without Omnichannel as it will require further configurations and development.

…

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[InfinytRam]

Hi @nouman937, I can look into this.

[InfinytRam]

Hi @nouman937,

I isolated this issue from omnichannel and was not able to repro. The OnMessageActivityAsync handler successfully gets triggered when a user selects an option from adaptive card in Facebook.

I modified the 02.echo-bot sample to send the adaptive card like this:

protected override async Task OnMessageActivityAsync(ITurnContext<IMessageActivity> turnContext, CancellationToken cancellationToken)
{
    var receivedText = turnContext.Activity.Text?.ToLower();

    if (receivedText == "card")
    {
        await SendAdaptiveCardAsync(turnContext, cancellationToken);
    }
    else
    {
        var replyText = $"Echo: {turnContext.Activity.Text}";
        await turnContext.SendActivityAsync(MessageFactory.Text(replyText, replyText), cancellationToken);
    }
}

private async Task SendAdaptiveCardAsync(ITurnContext turnContext, CancellationToken cancellationToken)
{
    var card = new AdaptiveCard(new AdaptiveSchemaVersion(1, 0))
    {
        Actions = new List<AdaptiveAction>
        {
            new AdaptiveSubmitAction
            {
                Title = "Option 1",
                Data = "option1"
            },
            new AdaptiveSubmitAction
            {
                Title = "Option 2",
                Data = "option2"
            }
        }
    };

    var attachment = new Attachment
    {
        ContentType = AdaptiveCard.ContentType,
        Content = JObject.FromObject(card)
    };

    var response = MessageFactory.Attachment(attachment);
    await turnContext.SendActivityAsync(response, cancellationToken);
}

Demo:

Screen.Recording.2024-02-09.at.3.38.27.PM.mov

Documentation followed:
https://learn.microsoft.com/en-us/azure/bot-service/bot-service-channel-connect-facebook?view=azure-bot-service-4.0&tabs=messenger

Attached is the tested bot sample:
02.echo-bot.zip