Moralis Streams switch to paused state by themselves for unknown reason.

[h4nz4]

Moralis Streams switch to paused state by themselves for unknown reason.

[h4nz4]

I think it is better, but please wait a bit for me to verify.

[b4rtaz]

Hi @h4nz4! Thanks for reporting. We are looking at this.

[b4rtaz]

@h4nz4 are you certain that you're not exceeding your account limits?

[h4nz4]

The account limits cannot be the culprit here. The streams simply pause by themselves. 

…

On 27 Apr 2023, at 15:39, Bart Tadych ***@***.***> wrote: @h4nz4 <https://github.com/h4nz4> are you certain that you're not exceeding your account limits? — Reply to this email directly, view it on GitHub <#1108 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AEM37FGPJXVOAIIH7ALTHE3XDJZK3ANCNFSM6AAAAAAXM2GY6E>. You are receiving this because you were mentioned.

[b4rtaz]

I've executed the below code and I'm receiving data without any problems for an hour now.

Maybe your hook throws an error. The webhook should return HTTP 200.

import Moralis from 'moralis';
import { EvmChain } from '@moralisweb3/common-evm-utils';

async function main() {
  Moralis.start({
    apiKey: '<API_KEY>',
  });

  const stream = await Moralis.Streams.add({
    chains: [EvmChain.ETHEREUM],
    description: 'test sdk',
    tag: 'test',
    webhookUrl: '<WEBHOOK_URL>',
    abi: [
      {
        anonymous: false,
        inputs: [
          {
            indexed: true,
            name: 'from',
            type: 'address',
          },
          {
            indexed: true,
            name: 'to',
            type: 'address',
          },
          {
            indexed: false,
            name: 'value',
            type: 'uint256',
          },
        ],
        name: 'Transfer',
        type: 'event',
      },
    ],
    topic0: ['Transfer(address,address,uint256)'],
    includeContractLogs: true,
  });

  console.log('stream', stream.toJSON());

  const addr = await Moralis.Streams.addAddress({
    id: stream.result.id,
    address: '0x7d1afa7b718fb893db30a3abc0cfc608aacfebb0',
  });

  console.log('addr', addr.toJSON());
}

main();

[h4nz4]

Could the hook throwing an error cause the stream to become paused?On 28 Apr 2023, at 12:24, Bart Tadych ***@***.***> wrote: I've executed the below code and I'm receiving data without any problems for an hour now. Maybe your hook throws an error. The webhook should return HTTP 200. import Moralis from 'moralis'; import { EvmChain } from ***@***.***/common-evm-utils'; async function main() { Moralis.start({ apiKey: '<API_KEY>', }); const stream = await Moralis.Streams.add({ chains: [EvmChain.ETHEREUM], description: 'test sdk', tag: 'test', webhookUrl: '<WEBHOOK_URL>', abi: [ { anonymous: false, inputs: [ { indexed: true, name: 'from', type: 'address', }, { indexed: true, name: 'to', type: 'address', }, { indexed: false, name: 'value', type: 'uint256', }, ], name: 'Transfer', type: 'event', }, ], topic0: ['Transfer(address,address,uint256)'], includeContractLogs: true, }); console.log('stream', stream.toJSON()); const addr = await Moralis.Streams.addAddress({ id: stream.result.id, address: '0x7d1afa7b718fb893db30a3abc0cfc608aacfebb0', }); console.log('addr', addr.toJSON()); } main(); —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you were mentioned.Message ID: ***@***.***>

[b4rtaz]

https://docs.moralis.io/streams-api/evm/error-handling

Your Stream can enter into error state on the following 2 scenarios:

- Your webhook success-rate is below 70%
- Your server is not consuming the webhooks  (...)

[h4nz4]

Error state, or also paused state? Please not that the streams went into the paused state.On 28 Apr 2023, at 12:28, Bart Tadych ***@***.***> wrote: https://docs.moralis.io/streams-api/evm/error-handling Your Stream can enter into error state on the following 2 scenarios: - Your webhook success-rate is below 70% - Your server is not consuming the webhooks (...) —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you were mentioned.Message ID: ***@***.***>

[b4rtaz]

The stream will get the error state if the webhook is broken. But if you reach out the limit then the state is paused.

"status": "paused",
"statusMessage": "Streams paused because of exceeded records",

"status": "error",
"statusMessage": "Stream in error state due to too many failed webhook requests, you can activate it by either updating the stream or through the /streams/evm/{id}/status endpoint"

You may check the statusMessage for your stream by the SDK:

  const streams = await Moralis.Streams.getAll({
    limit: 20,
  });

If that won't help, please write a message to our support: [email protected] More details like your account info may be necessary.

[b4rtaz]

@h4nz4 have you solved the problem?

[h4nz4]

The problem is sadly still there. I also posted on Moralis forum, and got no helpful suggestion from the community. I would understand, if the streams went into errored state, but they switch into paused state, by themselves, and they have to be manually reset to the active state. The usage limits have never been achieved, not even 20% of the Free plan usage cap.

Please, help!

[b4rtaz]

What a message do you have in the statusMessage after the problem occurs?

[h4nz4]

Where can this *statusMessage* be observed? V V čet., 11. maj 2023 ob 11:13 je oseba Bart Tadych < ***@***.***> napisala:

…

What a message do you have in the statusMessage after the problem occurs? — Reply to this email directly, view it on GitHub <#1108 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AEM37FE346QJCDC43K5R6D3XFSUSVANCNFSM6AAAAAAXM2GY6E> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[b4rtaz]

You can read it by calling the API for the list of your all streams.

  const streams = await Moralis.Streams.getAll({
    limit: 10
  })
  console.log(streams.result[0].statusMessage);

[h4nz4]

I checked now. The paused streams have statusMessage "Disconnected from Demo" - what does it mean? Could this be the reason the streams pause by themselves?

[b4rtaz]

I have this status when:

• I've created a demo stream from the admin panel.
• The stream is in the demo mode
• I've closed the browser tab with the preview of the stream.

Are you sure that you have created a stream by the SDK? Please be sure that, you don't have the admin panel opened in the background.

[h4nz4]

The streams I used were created manually in the admin panel. They weren't created from the SDK. They have always been in demo mode. Could the latter cause the pausing behavior?

[b4rtaz]

For the demo mode it's not possible. The demo mode is only for testing purposes. You need to switch the mode to prod.

[h4nz4]

I see. So this could be the origin of the problems all along?

[b4rtaz]

It could be. You need to test it on your side.

[b4rtaz]

@h4nz4 Have you tested it? Can we close this issue?

[b4rtaz]

@h4nz4 can we close this issue?

[b4rtaz]

Due to inactivity I close this issue. If the problem still occurs, please open a new one.