Unable to load message

[Sjoerd001]

Unable to load message

[Sjoerd001]

Some errors from nextcloud.log:

{
  "reqId": "Zmfm_SgM-8AZ_mvrWgCr9AAAAM0",
  "level": 3,
  "time": "2024-06-11T05:56:16+00:00",
  "remoteAddr": "10.10.254.1",
  "user": "kxxxxxx",
  "app": "mail",
  "method": "GET",
  "url": "/nextcloud/index.php/apps/mail/api/messages/5255/body",
  "message": "Could not load message",
  "userAgent": "Mozilla/5.0 (X11; Linux x86_64; rv:126.0) Gecko/20100101 Firefox/126.0",
  "version": "28.0.5.1",
  "exception": {
    "Exception": "OCA\\Mail\\Exception\\ServiceException",
    "Message": "Could not load message",
    "Code": 0,
    "Trace": [
      {
        "file": "/var/lib/nextcloud/apps/mail/lib/Controller/MessagesController.php",
        "line": 230,
        "function": "getImapMessage",
        "class": "OCA\\Mail\\Service\\MailManager",
        "type": "->"
      },
      {
        "file": "/usr/share/nextcloud/lib/private/AppFramework/Http/Dispatcher.php",
        "line": 230,
        "function": "getBody",
        "class": "OCA\\Mail\\Controller\\MessagesController",
        "type": "->"
      },
      {
        "file": "/usr/share/nextcloud/lib/private/AppFramework/Http/Dispatcher.php",
        "line": 137,
        "function": "executeController",
        "class": "OC\\AppFramework\\Http\\Dispatcher",
        "type": "->"
      },
      {
        "file": "/usr/share/nextcloud/lib/private/AppFramework/App.php",
        "line": 184,
        "function": "dispatch",
        "class": "OC\\AppFramework\\Http\\Dispatcher",
        "type": "->"
      },
      {
        "file": "/usr/share/nextcloud/lib/private/Route/Router.php",
        "line": 315,
        "function": "main",
        "class": "OC\\AppFramework\\App",
        "type": "::"
      },
      {
        "file": "/usr/share/nextcloud/lib/base.php",
        "line": 1069,
        "function": "match",
        "class": "OC\\Route\\Router",
        "type": "->"
      },
      {
        "file": "/usr/share/nextcloud/index.php",
        "line": 39,
        "function": "handleRequest",
        "class": "OC",
        "type": "::"
      }
    ],
    "File": "/var/lib/nextcloud/apps/mail/lib/Service/MailManager.php",
    "Line": 206,
    "Previous": {
      "Exception": "OCP\\AppFramework\\Db\\DoesNotExistException",
      "Message": "Message does not exist",
      "Code": 0,
      "Trace": [
        {
          "file": "/var/lib/nextcloud/apps/mail/lib/Service/MailManager.php",
          "line": 198,
          "function": "find",
          "class": "OCA\\Mail\\IMAP\\MessageMapper",
          "type": "->"
        },
        {
          "file": "/var/lib/nextcloud/apps/mail/lib/Controller/MessagesController.php",
          "line": 230,
          "function": "getImapMessage",
          "class": "OCA\\Mail\\Service\\MailManager",
          "type": "->"
        },
        {
          "file": "/usr/share/nextcloud/lib/private/AppFramework/Http/Dispatcher.php",
          "line": 230,
          "function": "getBody",
          "class": "OCA\\Mail\\Controller\\MessagesController",
          "type": "->"
        },
        {
          "file": "/usr/share/nextcloud/lib/private/AppFramework/Http/Dispatcher.php",
          "line": 137,
          "function": "executeController",
          "class": "OC\\AppFramework\\Http\\Dispatcher",
          "type": "->"
        },
        {
          "file": "/usr/share/nextcloud/lib/private/AppFramework/App.php",
          "line": 184,
          "function": "dispatch",
          "class": "OC\\AppFramework\\Http\\Dispatcher",
          "type": "->"
        },
        {
          "file": "/usr/share/nextcloud/lib/private/Route/Router.php",
          "line": 315,
          "function": "main",
          "class": "OC\\AppFramework\\App",
          "type": "::"
        },
        {
          "file": "/usr/share/nextcloud/lib/base.php",
          "line": 1069,
          "function": "match",
          "class": "OC\\Route\\Router",
          "type": "->"
        },
        {
          "file": "/usr/share/nextcloud/index.php",
          "line": 39,
          "function": "handleRequest",
          "class": "OC",
          "type": "::"
        }
      ],
      "File": "/var/lib/nextcloud/apps/mail/lib/IMAP/MessageMapper.php",
      "Line": 89
    },
    "message": "Could not load message",
    "exception": {},
    "CustomMessage": "Could not load message"
  }
}

[Sjoerd001]

Data in mail export:

status | "error"
message | "OCA\\Mail\\Http\\AttachmentDownloadResponse::__construct(): Argument #1 ($content) must be of type string, null given, called in /var/lib/nextcloud/apps/mail/lib/Controller/MessagesController.php on line 549 in file '/var/lib/nextcloud/apps/mail/lib/Http/AttachmentDownloadResponse.php' line 45"
data |  
debug | true
type | "Exception"
message | "OCA\\Mail\\Http\\AttachmentDownloadResponse::__construct(): Argument #1 ($content) must be of type string, null given, called in /var/lib/nextcloud/apps/mail/lib/Controller/MessagesController.php on line 549 in file '/var/lib/nextcloud/apps/mail/lib/Http/AttachmentDownloadResponse.php' line 45"
code | 0
trace |  
0 |  
file | "/usr/share/nextcloud/lib/private/AppFramework/App.php"
line | 184
function | "dispatch"
class | "OC\\AppFramework\\Http\\Dispatcher"
1 |  
file | "/usr/share/nextcloud/lib/private/Route/Router.php"
line | 315
function | "main"
class | "OC\\AppFramework\\App"
2 |  
file | "/usr/share/nextcloud/lib/base.php"
line | 1069
function | "match"
class | "OC\\Route\\Router"
3 |  
file | "/usr/share/nextcloud/index.php"
line | 39
function | "handleRequest"
class | "OC"
previous |  
type | "TypeError"
message | "OCA\\Mail\\Http\\AttachmentDownloadResponse::__construct(): Argument #1 ($content) must be of type string, null given, called in /var/lib/nextcloud/apps/mail/lib/Controller/MessagesController.php on line 549"
code | 0
trace |  
0 |  
file | "/var/lib/nextcloud/apps/mail/lib/Controller/MessagesController.php"
line | 549
function | "__construct"
class | "OCA\\Mail\\Http\\AttachmentDownloadResponse"
1 |  
file | "/usr/share/nextcloud/lib/private/AppFramework/Http/Dispatcher.php"
line | 230
function | "export"
class | "OCA\\Mail\\Controller\\MessagesController"
2 |  
file | "/usr/share/nextcloud/lib/private/AppFramework/Http/Dispatcher.php"
line | 137
function | "executeController"
class | "OC\\AppFramework\\Http\\Dispatcher"
3 |  
file | "/usr/share/nextcloud/lib/private/AppFramework/App.php"
line | 184
function | "dispatch"
class | "OC\\AppFramework\\Http\\Dispatcher"
4 |  
file | "/usr/share/nextcloud/lib/private/Route/Router.php"
line | 315
function | "main"
class | "OC\\AppFramework\\App"
5 |  
file | "/usr/share/nextcloud/lib/base.php"
line | 1069
function | "match"
class | "OC\\Route\\Router"
6 |  
file | "/usr/share/nextcloud/index.php"
line | 39
function | "handleRequest"
class | "OC"
previous | null
code | 0

[Sjoerd001]

Some headers:

Cache-Control: no-cache, no-store, must-revalidate
Connection: close
Content-Security-Policy: default-src 'none';base-uri 'none';manifest-src 'self';frame-ancestors 'none'
Content-Type: application/json; charset=utf-8
Date: Tue, 11 Jun 2024 06:26:27 GMT
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Feature-Policy: autoplay 'none';camera 'none';fullscreen 'none';geolocation 'none';microphone 'none';payment 'none'
Pragma: no-cache
Referrer-Policy: no-referrer
Server: Apache/2.4.59 (Fedora Linux) OpenSSL/3.2.1 mod_auth_gssapi/1.6.5 mod_fcgid/2.3.9 SVN/1.14.3 mod_wsgi/5.0.0 Python/3.12 mod_perl/2.0.13 Perl/v5.38.2
Strict-Transport-Security: max-age=15552000; includeSubDomains
Transfer-Encoding: chunked
X-Content-Type-Options: nosniff
X-Frame-Options: SAMEORIGIN
X-Permitted-Cross-Domain-Policies: none
X-Powered-By: PHP/8.3.7
X-Request-Id: ZmfuEzIpnJcAslS-5wgKnQAAAA4
X-Robots-Tag: noindex, nofollow
X-XSS-Protection: 1; mode=block
x-mail-response: true

Accept: text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,/;q=0.8
Accept-Encoding: gzip, deflate, br, zstd
Accept-Language: nl,en-US;q=0.7,en;q=0.3
Connection: keep-alive
DNT: 1
Host: mydomain.tld
Priority: u=1
Sec-Fetch-Dest: document
Sec-Fetch-Mode: navigate
Sec-Fetch-Site: same-origin
Sec-Fetch-User: ?1
Sec-GPC: 1
Upgrade-Insecure-Requests: 1
User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:126.0) Gecko/20100101 Firefox/126.0

[Cijay22]

@Sjoerd001, can I ask you about your issue? The email body is displaying as white. Also, when you click on 'reply', is the content of the email loading? I'm experiencing a similar issue with some emails where the body does not load initially. When I check the source mail, I can see the content. When I check with a other mail client no issues. However, when I click 'reply' and scroll down, the email content becomes visible. But when I click on the original email, the body is empty and not visible.

I've installed the latest NC Mail 3.7.2.

Thanks!

[yockl]

@Cijay22 I have the same issue that mails not fully loaded and the email is showing white instead of content. When I go to answer the mailcontent is loading. With all other webmail clients it is working without any issues! So it seems to be there is a bug in the mailclient
NC Mail

NC Mail after click on answer

Roundcube mailclient

Is there any solution for that?

[ChristophWurst]

Export the emails as .eml, rename to .txt and upload it here for an engineer to reproduce

[Sjoerd001]

Your reply as .txt renamed .eml
Re- -nextcloud-mail- Unable to load message (Issue #9729)-ead1d195b83c1b96e31e8acc27dc1fe5.txt

Mail in Nextcloud/SnappyMail:

Same for Nexcloud/Mail (No body message):

[ChristophWurst]

@Cijay22 I have the same issue that mails not fully loaded and the email is showing white instead of content.

Please open a new ticket for your problem. It's not the same that @Sjoerd001 is reporting. Export the problematic email so we can reproduce with the same message.

[ChristophWurst]

@Sjoerd001 I think for you problem it would be best to temporarily enable debug mode via config.php and watch data/horde_imap.log for any IMAP errors.

[Sjoerd001]

Debugging was already enabled:
'debug' => true,
'loglevel' => 0,
'loglevel_frontend' => 0,
'log.backtrace' => true,
'log_query' => false,
'logfile' => '/var/log/nextcloud/asus/nextcloud.log',
'log_rotate_size' => 1073741824,

This is my imap connection from horde_imap.log:

Thu, 11 Jul 2024 11:48:46 +0000
Connection to: imap://10.10.3.198:993/
Server connection took 0.0076 seconds.
S: * OK [CAPABILITY IMAP4rev1 AUTH=LOGIN AUTH=CRAM-MD5 STARTTLS ID LITERAL+] "IMAPS server ready"
C: 1 LOGIN sjxxxxx [PASSWORD]
S: 1 OK [CAPABILITY IMAP4rev1 ACL RIGHTS=texk NAMESPACE CHILDREN SORT QUOTA THREAD=ORDEREDSUBJECT UNSELECT IDLE ID UIDPLUS WITHIN CONDSTORE LITERAL+ ENABLE QRESYNC] User
sjxxxxx authenticated
Command 1 took 0.0396 seconds.
CACHE: Using the OCA\Mail\Cache\Cache storage driver.
C: 2 ENABLE QRESYNC
C: 3 STATUS INBOX (MESSAGES RECENT UIDNEXT UIDVALIDITY UNSEEN)
S: * ENABLED QRESYNC
S: 2 OK ENABLE completed
Command 2 took 0.0023 seconds.
S: * STATUS "INBOX" (MESSAGES 376 RECENT 0 UIDNEXT 822469 UIDVALIDITY 1 UNSEEN 137)
S: 3 OK STATUS completed
Command 3 took 0.0171 seconds.
S: * STATUS "INBOX" (MESSAGES 376 UIDNEXT 822469 UIDVALIDITY 1 HIGHESTMODSEQ 18415)
S: 3 OK STATUS completed
Command 3 took 0.0104 seconds.
C: 4 STATUS INBOX (MESSAGES UIDNEXT UIDVALIDITY HIGHESTMODSEQ)
S: * STATUS "INBOX" (MESSAGES 376 UIDNEXT 822469 UIDVALIDITY 1 HIGHESTMODSEQ 18415)
S: 4 OK STATUS completed
Command 4 took 0.0145 seconds.
C: 5 STATUS INBOX (MESSAGES UIDNEXT UIDVALIDITY HIGHESTMODSEQ)
S: * STATUS "INBOX" (MESSAGES 376 UIDNEXT 822469 UIDVALIDITY 1 HIGHESTMODSEQ 18415)
S: 5 OK STATUS completed
Command 5 took 0.0146 seconds.
C: 6 EXAMINE INBOX (QRESYNC (1 18415 822464,822466,822468))
S: * 376 EXISTS
S: * 0 RECENT
S: * FLAGS (\Seen \Answered \Deleted \Flagged \Draft $label1 NonJunk)
S: * OK [PERMANENTFLAGS (\Seen \Answered \Deleted \Flagged \Draft $label1 NonJunk *)] Flags allowed.
S: * OK [UIDNEXT 822469] Predicted next UID
S: * OK [UIDVALIDITY 1] UID value
S: * OK [HIGHESTMODSEQ 18415] Highest
S: 6 OK [READ-ONLY] EXAMINE completed, CONDSTORE is now enabled
Command 6 took 1.2283 seconds.
SEARCH: Retrieved search from cache (5fd24ddf2e6b52e01ce806e5030eed4e [INBOX])
CACHE: Retrieved messages (HICenv,HICflags,HICdate,HICdg [INBOX; 822466,822468])
C: 7 UID FETCH 822466,822468 (BODY.PEEK[HEADER])
S: 7 OK UID FETCH completed
Command 7 took 0.0019 seconds.
C: 8 SELECT INBOX (QRESYNC (1 18415 822464,822466,822468))
S: * OK [CLOSED]
S: * 376 EXISTS
S: * 0 RECENT
S: * FLAGS (\Seen \Answered \Deleted \Flagged \Draft $label1 NonJunk)
S: * OK [PERMANENTFLAGS (\Seen \Answered \Deleted \Flagged \Draft $label1 NonJunk *)] Flags allowed.
S: * OK [UIDNEXT 822469] Predicted next UID
S: * OK [UIDVALIDITY 1] UID value
S: * OK [HIGHESTMODSEQ 18415] Highest
S: 8 OK [READ-WRITE] SELECT completed, CONDSTORE is now enabled
Command 8 took 0.0087 seconds.
C: 9 UID FETCH 1:* UID (VANISHED CHANGEDSINCE 18412)
S: 9 OK UID FETCH completed
Command 9 took 0.0035 seconds.
C: 10 LOGOUT
S: * BYE
S: 10 OK LOGOUT completed
Command 10 took 0.0016 seconds.

[ChristophWurst]

That looks ok

[Sjoerd001]

Is this not a clue about __construct() message or has this to do with nextcloud core itself.

{"status":"error","message":"OCA\\Mail\\Http\\AttachmentDownloadResponse::__construct(): Argument #1 ($content) must be of type string, null given, called in \/var\/lib\/nextcloud\/apps\/mail\/lib\/Controller\/MessagesController.php on line 549 in file '\/var\/lib\/nextcloud\/apps\/mail\/lib\/Http\/AttachmentDownloadResponse.php' line 45"

--
Now running nextcloud 29.0.3.4
Mail 3.7.4

[ChristophWurst]

The handling happens in

mail/lib/IMAP/MessageMapper.php

Lines 465 to 498 in 44604ad

	public function getFullText(Horde_Imap_Client_Socket $client,
	string $mailbox,
	int $uid,
	string $userId,
	bool $decrypt = true): ?string {
	$query = new Horde_Imap_Client_Fetch_Query();
	if ($decrypt) {
	$this->smimeService->addDecryptQueries($query);
	} else {
	$query->fullText([ 'peek' => true ]);
	}
	try {
	$result = $client->fetch($mailbox, $query, [
	'ids' => new Horde_Imap_Client_Ids($uid),
	]);
	} catch (Horde_Imap_Client_Exception $e) {
	throw new ServiceException(
	"Could not fetch message source: " . $e->getMessage(),
	$e->getCode(),
	$e
	);
	}
	if (($message = $result->first()) === null) {
	return null;
	}
	if ($decrypt) {
	return $this->smimeService->decryptDataFetch($message, $userId)->getDecryptedMessage();
	}
	return $message->getFullMsg();

.

mail/lib/IMAP/MessageMapper.php

Lines 490 to 492 in 44604ad

	if (($message = $result->first()) === null) {
	return null;
	}

seems to be the only path that returns null. This can only happen if Horde does not find the message by UID, or there is more than one.