Understanding Our Nextcloud Community: Persona Insights

[jadjoud]

Understanding Our Nextcloud Community: Persona Insights

[Tsunami2056]

Hi jadjoud,

Thanks for sharing the persona ID Cards. Really cool to check out! If here are a few comments from my side, that could help identify the next UX enhancement opportunities (perhaps the persona card isn't the right tool to capture that, but I'll still give it a try).

1/ Identify for each of these personas what is their role as a user ? I could imagine two categories:

• The Admin/Manager: They are the ones that will manage the system, create accounts, create the shares and also have to advocate/evangelize/onboard for Nextcloud inside of their personal or corporate organizations ?

They'll have to both require a fast and efficient UX to do all of the deployment/admin work and also be able to quickly onboard new users so that Nextcloud is sticky to them in their organization.

• The user: They are the ones that will want to get the job done ASAP. Once they get their login/id, what are the next steps for them. If he's the student, its to store data the right way and efficiently. If he's on the project team in a corporate environnement, it could be to setup meeting quickly, have a quick access to the chat etc.

2/ What environment do they revolve in: Corporate ? Personal use, etc..

3/ Out of survey personas
I understand you created personas based on the survey inputs, but could we also have personas that aren't in your user base where you would like to expand to ? Like I don't know, seniors 65+ years old ? If that's part of the scope, could be worth adding them.

I hope this helps :)