Mautic Root URL not found when https

[nickian]

Mautic Root URL not found when https

[nickian]

Sounds like an issue with the server config, I'm not sure what's going on there. When you try putting the Mautic URL in as "https" do you see any errors in your Apache error file? Do you have mod_rewrite enabled? What does your http.conf file look like?

[onlineexpert]

Thank you for your support!

When trying to put the Mautic URL in as "https" these are the errors in the Apache error file:

PHP Warning: get_headers(): SSL operation failed with code 1. OpenSSL Error messages:\nerror:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed in /opt/bitnami/apps/mautic/htdocs/tmp/index.php on line 44, referer: https://mydomain.com/tmp/index.php
PHP Warning: get_headers(): Failed to enable crypto in /opt/bitnami/apps/mautic/htdocs/tmp/index.php on line 44, referer: https://mydomain.com/tmp/index.php
PHP Warning: get_headers(https://mydomain.com/LICENSE.txt): failed to open stream: operation failed in /opt/bitnami/apps/mautic/htdocs/tmp/index.php on line 44, referer: https://mydomain.com/tmp/index.php

Mod_rewrite is enabled.

Certificate is valid and works without any problem for Mautic on marketing.mydomain.com.

Content of /opt/bitnami/apache2/conf/httpd.conf:

This is the main Apache HTTP server configuration file. It contains the

configuration directives that give the server its instructions.

See URL:http://httpd.apache.org/docs/2.4/ for detailed information.

In particular, see

URL:http://httpd.apache.org/docs/2.4/mod/directives.html

for a discussion of each configuration directive.

Do NOT simply read the instructions in here without understanding

what they do. They're here only as hints or reminders. If you are unsure

consult the online docs. You have been warned.

Configuration and logfile names: If the filenames you specify for many

of the server's control files begin with "/" (or "drive:/" for Win32), the

server will use that explicit path. If the filenames do not begin

with "/", the value of ServerRoot is prepended -- so "logs/access_log"

with ServerRoot set to "/usr/local/apache2" will be interpreted by the

server as "/usr/local/apache2/logs/access_log", whereas "/logs/access_log"

will be interpreted as '/logs/access_log'.

ServerRoot: The top of the directory tree under which the server's

configuration, error, and log files are kept.

Do not add a slash at the end of the directory path. If you point

ServerRoot at a non-local disk, be sure to specify a local disk on the

Mutex directive, if file-based mutexes are used. If you wish to share the

same ServerRoot for multiple httpd daemons, you will need to change at

least PidFile.

ServerRoot "/opt/bitnami/apache2"

Mutex: Allows you to set the mutex mechanism and mutex file directory

for individual mutexes, or change the global defaults

Uncomment and change the directory if mutexes are file-based and the default

mutex file directory is not on a local disk or is not appropriate for some

other reason.

Mutex default:logs

Listen: Allows you to bind Apache to specific IP addresses and/or

ports, instead of the default. See also the

directive.

Change this to Listen on specific IP addresses as shown below to

prevent Apache from glomming onto all bound IP addresses.

#Listen 12.34.56.78:80
Listen 80

Dynamic Shared Object (DSO) Support

To be able to use the functionality of a module which was built as a DSO you

have to place corresponding `LoadModule' lines at this location so the

directives contained in it are actually available before they are used.

Statically compiled modules (those listed by `httpd -l') do not need

to be loaded here.

Example:

LoadModule foo_module modules/mod_foo.so

#LoadModule mpm_event_module modules/mod_mpm_event.so
LoadModule mpm_prefork_module modules/mod_mpm_prefork.so
#LoadModule mpm_worker_module modules/mod_mpm_worker.so
LoadModule authn_file_module modules/mod_authn_file.so
#LoadModule authn_dbm_module modules/mod_authn_dbm.so
#LoadModule authn_anon_module modules/mod_authn_anon.so
#LoadModule authn_dbd_module modules/mod_authn_dbd.so
#LoadModule authn_socache_module modules/mod_authn_socache.so
LoadModule authn_core_module modules/mod_authn_core.so
LoadModule authz_host_module modules/mod_authz_host.so
LoadModule authz_groupfile_module modules/mod_authz_groupfile.so
LoadModule authz_user_module modules/mod_authz_user.so
#LoadModule authz_dbm_module modules/mod_authz_dbm.so
#LoadModule authz_owner_module modules/mod_authz_owner.so
#LoadModule authz_dbd_module modules/mod_authz_dbd.so
LoadModule authz_core_module modules/mod_authz_core.so
#LoadModule authnz_ldap_module modules/mod_authnz_ldap.so
LoadModule access_compat_module modules/mod_access_compat.so
LoadModule auth_basic_module modules/mod_auth_basic.so
#LoadModule auth_form_module modules/mod_auth_form.so
#LoadModule auth_digest_module modules/mod_auth_digest.so
#LoadModule allowmethods_module modules/mod_allowmethods.so
#LoadModule file_cache_module modules/mod_file_cache.so
#LoadModule cache_module modules/mod_cache.so
#LoadModule cache_disk_module modules/mod_cache_disk.so
#LoadModule cache_socache_module modules/mod_cache_socache.so
LoadModule socache_shmcb_module modules/mod_socache_shmcb.so
#LoadModule socache_dbm_module modules/mod_socache_dbm.so
#LoadModule socache_memcache_module modules/mod_socache_memcache.so
#LoadModule watchdog_module modules/mod_watchdog.so
#LoadModule macro_module modules/mod_macro.so
#LoadModule dbd_module modules/mod_dbd.so
#LoadModule dumpio_module modules/mod_dumpio.so
#LoadModule buffer_module modules/mod_buffer.so
#LoadModule ratelimit_module modules/mod_ratelimit.so
LoadModule reqtimeout_module modules/mod_reqtimeout.so
#LoadModule ext_filter_module modules/mod_ext_filter.so
#LoadModule request_module modules/mod_request.so
#LoadModule include_module modules/mod_include.so
LoadModule filter_module modules/mod_filter.so
LoadModule substitute_module modules/mod_substitute.so
#LoadModule sed_module modules/mod_sed.so
LoadModule deflate_module modules/mod_deflate.so
LoadModule mime_module modules/mod_mime.so
#LoadModule ldap_module modules/mod_ldap.so
LoadModule log_config_module modules/mod_log_config.so
#LoadModule log_debug_module modules/mod_log_debug.so
#LoadModule logio_module modules/mod_logio.so
LoadModule env_module modules/mod_env.so
#LoadModule expires_module modules/mod_expires.so
LoadModule headers_module modules/mod_headers.so
#LoadModule unique_id_module modules/mod_unique_id.so
LoadModule setenvif_module modules/mod_setenvif.so
LoadModule version_module modules/mod_version.so
#LoadModule remoteip_module modules/mod_remoteip.so
LoadModule proxy_module modules/mod_proxy.so
LoadModule proxy_connect_module modules/mod_proxy_connect.so
LoadModule proxy_ftp_module modules/mod_proxy_ftp.so
LoadModule proxy_http_module modules/mod_proxy_http.so
LoadModule proxy_fcgi_module modules/mod_proxy_fcgi.so
LoadModule proxy_scgi_module modules/mod_proxy_scgi.so
#LoadModule proxy_fdpass_module modules/mod_proxy_fdpass.so
LoadModule proxy_wstunnel_module modules/mod_proxy_wstunnel.so
LoadModule proxy_ajp_module modules/mod_proxy_ajp.so
LoadModule proxy_balancer_module modules/mod_proxy_balancer.so
LoadModule proxy_express_module modules/mod_proxy_express.so
#LoadModule proxy_hcheck_module modules/mod_proxy_hcheck.so
#LoadModule session_module modules/mod_session.so
#LoadModule session_cookie_module modules/mod_session_cookie.so
#LoadModule session_dbd_module modules/mod_session_dbd.so
LoadModule slotmem_shm_module modules/mod_slotmem_shm.so
LoadModule ssl_module modules/mod_ssl.so
#LoadModule http2_module modules/mod_http2.so
LoadModule lbmethod_byrequests_module modules/mod_lbmethod_byrequests.so
LoadModule lbmethod_bytraffic_module modules/mod_lbmethod_bytraffic.so
LoadModule lbmethod_bybusyness_module modules/mod_lbmethod_bybusyness.so
#LoadModule lbmethod_heartbeat_module modules/mod_lbmethod_heartbeat.so
LoadModule unixd_module modules/mod_unixd.so
#LoadModule dav_module modules/mod_dav.so
LoadModule status_module modules/mod_status.so
LoadModule autoindex_module modules/mod_autoindex.so
#LoadModule info_module modules/mod_info.so
#LoadModule cgid_module modules/mod_cgid.so
#LoadModule dav_fs_module modules/mod_dav_fs.so
#LoadModule vhost_alias_module modules/mod_vhost_alias.so
LoadModule negotiation_module modules/mod_negotiation.so
LoadModule dir_module modules/mod_dir.so
LoadModule actions_module modules/mod_actions.so
#LoadModule speling_module modules/mod_speling.so
#LoadModule userdir_module modules/mod_userdir.so
LoadModule alias_module modules/mod_alias.so
LoadModule rewrite_module modules/mod_rewrite.so
LoadModule php7_module modules/libphp7.so

# # If you wish httpd to run as a different user or group, you must run # httpd as root initially and it will switch. # # User/Group: The name (or #number) of the user/group to run httpd as. # It is usually good practice to create a dedicated user and group for # running httpd, as with most system services. # User daemon Group daemon

'Main' server configuration

The directives in this section set up the values used by the 'main'

server, which responds to any requests that aren't handled by a

definition. These values also provide defaults for

any containers you may define later in the file.

All of these directives may appear inside containers,

in which case these default settings will be overridden for the

virtual host being defined.

ServerAdmin: Your address, where problems with the server should be

e-mailed. This address appears on some server-generated pages, such

as error documents. e.g. [email protected]

ServerAdmin [email protected]

ServerName gives the name and port that the server uses to identify itself.

This can often be determined automatically, but we recommend you specify

it explicitly to prevent problems during startup.

If your host doesn't have a registered DNS name, enter its IP address here.

ServerName marketing.mydomain.com:80

Deny access to the entirety of your server's filesystem. You must

explicitly permit access to web content directories in other

blocks below.

AllowOverride none Require all denied

Note that from this point forward you must specifically allow

particular features to be enabled - so if something's not working as

you might expect, make sure that you have specifically enabled it

below.

DocumentRoot: The directory out of which you will serve your

documents. By default, all requests are taken from this directory, but

symbolic links and aliases may be used to point to other locations.

DocumentRoot "/opt/bitnami/apache2/htdocs"
<Directory "/opt/bitnami/apache2/htdocs">
#
# Possible values for the Options directive are "None", "All",
# or any combination of:
# Indexes Includes FollowSymLinks SymLinksifOwnerMatch ExecCGI MultiViews
#
# Note that "MultiViews" must be named explicitly --- "Options All"
# doesn't give it to you.
#
# The Options directive is both complicated and important. Please see
# http://httpd.apache.org/docs/2.4/mod/core.html#options
# for more information.
#
Options Indexes FollowSymLinks

#
# AllowOverride controls what directives may be placed in .htaccess files.
# It can be "All", "None", or any combination of the keywords:
#   AllowOverride FileInfo AuthConfig Limit
#
AllowOverride None

#
# Controls who can get stuff from this server.
#
Require all granted

DirectoryIndex: sets the file that Apache will serve if a directory

is requested.

DirectoryIndex index.html index.php

The following lines prevent .htaccess and .htpasswd files from being

viewed by Web clients.

<Files ".ht*">
Require all denied

ErrorLog: The location of the error log file.

If you do not specify an ErrorLog directive within a

container, error messages relating to that virtual host will be

logged here. If you do define an error logfile for a

container, that host's errors will be logged there and not here.

ErrorLog "logs/error_log"

LogLevel: Control the number of messages logged to the error_log.

Possible values include: debug, info, notice, warn, error, crit,

alert, emerg.

LogLevel warn

# # The following directives define some format nicknames for use with # a CustomLog directive (see below). # LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\"" com bined LogFormat "%h %l %u %t \"%r\" %>s %b" common

<IfModule logio_module>
  # You need to enable mod_logio.c to use %I and %O
  LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\" %I

%O" combinedio

#
# The location and format of the access logfile (Common Logfile Format).
# If you do not define any access logfiles within a <VirtualHost>
# container, they will be logged here.  Contrariwise, if you *do*
# define per-<VirtualHost> access logfiles, transactions will be
# logged therein and *not* in this file.
#
CustomLog "logs/access_log" common

#
# If you prefer a logfile with access, agent, and referer information
# (Combined Logfile Format) you can use the following directive.
#
#CustomLog "logs/access_log" combined

# # Redirect: Allows you to tell clients about documents that used to # exist in your server's namespace, but do not anymore. The client # will make a new request for the document at its new location. # Example: # Redirect permanent /foo http://www.example.com/bar

#
# Alias: Maps web paths into filesystem paths and is used to
# access content that does not live under the DocumentRoot.
# Example:
# Alias /webpath /full/filesystem/path
#
# If you include a trailing / on /webpath then the server will
# require it to be present in the URL.  You will also likely
# need to provide a <Directory> section to allow access to
# the filesystem path.

#
# ScriptAlias: This controls which directories contain server scripts. 
# ScriptAliases are essentially the same as Aliases, except that
# documents in the target directory are treated as applications and
# run by the server when requested rather than as documents sent to the
# client.  The same rules about trailing "/" apply to ScriptAlias
# directives as to Alias.
#
ScriptAlias /cgi-bin/ "/opt/bitnami/apache2/cgi-bin/"

# # ScriptSock: On threaded servers, designate the path to the UNIX # socket used to communicate with the CGI daemon of mod_cgid. # #Scriptsock cgisock

"/opt/bitnami/apache2/cgi-bin" should be changed to whatever your ScriptAliase

d

CGI directory exists, if you have that configured.

<Directory "/opt/bitnami/apache2/cgi-bin">
AllowOverride None
Options None
Require all granted

# # Avoid passing HTTP_PROXY environment to CGI's on this or any proxied # backend servers which have lingering "httpoxy" defects. # 'Proxy' request header is undefined by the IETF, not listed by IANA # RequestHeader unset Proxy early # # TypesConfig points to the file containing the list of mappings from # filename extension to MIME-type. # TypesConfig conf/mime.types

#
# AddType allows you to add to or override the MIME configuration
# file specified in TypesConfig for specific file types.
#
#AddType application/x-gzip .tgz
#
# AddEncoding allows you to have certain browsers uncompress
# information on the fly. Note: Not all browsers support this.
#
#AddEncoding x-compress .Z
#AddEncoding x-gzip .gz .tgz
#
# If the AddEncoding directives above are commented-out, then you
# probably should define those extensions to indicate media types:
#
AddType application/x-compress .Z
AddType application/x-gzip .gz .tgz

#
# AddHandler allows you to map certain file extensions to "handlers":
# actions unrelated to filetype. These can be either built into the server
# or added with the Action directive (see below)
#
# To use CGI scripts outside of ScriptAliased directories:
# (You will also need to add "ExecCGI" to the "Options" directive.)
#
#AddHandler cgi-script .cgi

# For type maps (negotiated resources):
#AddHandler type-map var

#
# Filters allow you to process content before it is sent to the client.
#
# To parse .shtml files for server-side includes (SSI):
# (You will also need to add "Includes" to the "Options" directive.)
#
#AddType text/html .shtml
#AddOutputFilter INCLUDES .shtml

The mod_mime_magic module allows the server to use various hints from the

contents of the file itself to determine its type. The MIMEMagicFile

directive tells the module where the hint definitions are located.

#MIMEMagicFile conf/magic

Customizable error responses come in three flavors:

1) plain text 2) local redirects 3) external redirects

Some examples:

#ErrorDocument 500 "The server made a boo boo."
#ErrorDocument 404 /missing.html
#ErrorDocument 404 "/cgi-bin/missing_handler.pl"
#ErrorDocument 402 http://www.example.com/subscription_info.html

MaxRanges: Maximum number of Ranges in a request before

returning the entire resource, or one of the special

values 'default', 'none' or 'unlimited'.

Default setting is to accept 200 Ranges.

#MaxRanges unlimited

EnableMMAP and EnableSendfile: On systems that support it,

memory-mapping or the sendfile syscall may be used to deliver

files. This usually improves server performance, but must

be turned off when serving from networked-mounted

filesystems or if support for these functions is otherwise

broken on your system.

Defaults: EnableMMAP On, EnableSendfile Off

#EnableMMAP off
#EnableSendfile on

Supplemental configuration

The configuration files in the conf/extra/ directory can be

included to add extra features or to modify the default configuration of

the server, or you may simply copy their contents here and change as

necessary.

Server-pool management (MPM specific)

#Include conf/extra/httpd-mpm.conf

Multi-language error messages

#Include conf/extra/httpd-multilang-errordoc.conf

Fancy directory listings

#Include conf/extra/httpd-autoindex.conf

Language settings

#Include conf/extra/httpd-languages.conf

User home directories

#Include conf/extra/httpd-userdir.conf

Real-time info on requests and configuration

#Include conf/extra/httpd-info.conf

Virtual hosts

#Include conf/extra/httpd-vhosts.conf

Local access to the Apache HTTP Server Manual

#Include conf/extra/httpd-manual.conf

Distributed authoring and versioning (WebDAV)

#Include conf/extra/httpd-dav.conf

Various default settings

#Include conf/extra/httpd-default.conf

Configure mod_proxy_html to understand HTML4/XHTML1

Include conf/extra/proxy-html.conf

Secure (SSL/TLS) connections

#Include conf/extra/httpd-ssl.conf

Note: The following must must be present to support

starting without SSL on platforms with no /dev/random equivalent

but a statically compiled-in mod_ssl.

SSLRandomSeed startup builtin SSLRandomSeed connect builtin

Include "conf/deflate.conf"
#Include conf/pagespeed.conf
#Include conf/pagespeed_libraries.conf

AddType application/x-httpd-php .php .phtml

This enables using PHP-FPM when mod_php is disabled

<IfModule !php7_module>
#https://docs.bitnami.com/general/components/php-fpm/#php-fpm-did-not-handle
-the-connection-error
Action application/x-httpd-php "/bitnami-error-php-fpm-did-not-handle-the-co
nnection"
Define USE_PHP_FPM
Include "conf/php-fpm-apache.conf"

= 2.4.7 > Header always setifempty X-Frame-Options SAMEORIGIN Header always merge X-Frame-Options SAMEORIGIN RequestHeader unset Proxy

The following lines prevent .user.ini PHP settings files from being viewed by

Web clients.
<Files ".user.ini">

<IfVersion < 2.3 >
Order allow,deny
Deny from all

= 2.3>
Require all denied

Security

ServerSignature Off
ServerTokens Prod
TraceEnable Off

Include "/opt/bitnami/apache2/conf/ssi.conf"
AddType application/x-httpd-php .php

PHPIniDir "/opt/bitnami/php/etc"

Include "/opt/bitnami/apache2/conf/bitnami/bitnami.conf"

Include "/opt/bitnami/apps/bitnami/banner/conf/banner.conf"

[nickian]

What does this SSL checker give you as a result when you put your domain in?: https://www.ssllabs.com/ssltest

You can try a hack/workaround if you don't want to resolve your SSL issue by disabling verification in the function the whitelabeler uses. If you look at index.php, on line 48, you can see this:

$license = substr(file_get_contents($url.'/LICENSE.txt'), 0, 6);

You could try replacing it with this and see if it works. I'm not sure if this is the issue, but it's worth a shot:

$options = array(
    "ssl" => array(
        "verify_peer"=>false,
        "verify_peer_name"=>false,
    ),
);  
$license = substr(file_get_contents($url.'/LICENSE.txt', false, stream_context_create($options)), 0, 6);

I'm not too sure beyond this. You can refer to this thread where I got some of this information: https://stackoverflow.com/questions/26148701/file-get-contents-ssl-operation-failed-with-code-1-and-more

[onlineexpert]

Thank you for pointing into the right direction Nick!
It was an issue with SSLCertificateChainFile on the server.
Mautic Whitelabeler now works when using https:// and there are no longer mixed content issues.
Since this was not a problem with Mautic Whitelabeler itself but with the server, an extra big thank you for your time and support to solve this!

[nickian]

No problem. Glad to hear you fixed it!