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Comments (5)

khalwat avatar khalwat commented on June 6, 2024

So please ensure that devMode is on, and then check storage/logs/web.log and search on transcoder to see if you can find any error or status messages

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helleholmsen avatar helleholmsen commented on June 6, 2024

@khalwat no error messages. All I can find is

[ma5u1vne35q1c5qvgcuv95ng4f][info][nystudio107\transcoder\Transcoder::init] Transcoder plugin loaded

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khalwat avatar khalwat commented on June 6, 2024

You should have a whole lot more than that. Try this:

  • Delete all of the log files on storage/logs/
  • Make the problem happen by reloading the page or whatever

Then send me the complete web.log file to: [email protected]

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helleholmsen avatar helleholmsen commented on June 6, 2024

@khalwat thanks! I sent you an email:)

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khalwat avatar khalwat commented on June 6, 2024

Ended up being an incomplete local software install -- ffprobe was missing from the brew install

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