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[officedev]

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[Porkai-Pandian]

Hi @TLS1-2,

Thank you for posting your query, can you please check your application insights and see the exceptions that logged and share it for us to troubleshoot further? It seems the bot is not able to communicate with the app service.

[TLS1-2]

@Porkai-Pandian Here are the top 3 exception from Application Insights

EXCEPTION-1 Microsoft.IdentityModel.Tokens.SecurityTokenSignatureKeyNotFoundException
Message: IDX10501: Signature validation failed. Unable to match key: kid: '[PII is hidden. For more details, see https://aka.ms/IdentityModel/PII.]'. Exceptions caught: '[PII is hidden
Exception Type: Microsoft.IdentityModel.Tokens.SecurityTokenSignatureKeyNotFoundException |  
Failed Method: System.IdentityModel.Tokens.Jwt.JwtSecurityTokenHandler.ValidateSignature
Formatted Message: Failed to validate the token.

EXCEPTION-2 Microsoft.Graph.ServiceException
Message: Code: Request_ResourceNotFound Message: Resource 'manager' does not exist or one of its queried reference-property objects are not present.
Exception Type: Microsoft.Graph.ServiceException
Formatted Message: Failed to get manager for user: 0e84df5b-cd15-4ade-84f8-b11b7795c8cd. Status Code: NotFound Exception: Code: Request_ResourceNotFound
Message: Resource 'manager' does not exist or one of its queried reference-property objects are not present.

EXCEPTION-3 Microsoft.Rest.HttpOperationException
Message: Operation returned an invalid status code 'BadRequest'
Exception type: Microsoft.Rest.HttpOperationException
Formatted Message: Exception caught : Operation returned an invalid status code 'BadRequest'

[Porkai-Pandian]

Thank you @TLS1-2 for sharing the errors, I'll check the reason for the first exception and get back to you, however the second exception status that the resource doesn't exist, did the deployment succeed for you.

[Porkai-Pandian]

Hi @TLS1-2,

Please share your availability and email id so that we can connect and troubleshoot over the call.

[Porkai-Pandian]

Hi @TLS1-2, do you've any updates on the above ask.

[Porkai-Pandian]

Closing the issue due to inactivity, please create new issue if it still happens.