Wrong addin version loaded

[openfin]

Wrong addin version loaded

[nicholasdgoodman]

The VBS and .EXE installer make the 32-bit / 64-bit determination based upon the following documentation provided by Microsoft:

• Office 2016
• Office 2013
• Office 2010

Can you verify the output that is generated from running the following VBA Macro within Excel:

Sub GetProductCode()

Debug.Print Application.ProductCode

End Sub

[msz]

I don't seem to be able to open VBA Editor in that Excel - the button is greyed out. However, the product code I gave you comes directly from the installer script - I added a print statement within it. Running your macro in another version of Excel 2016 gives {90160000-000F-0000-0000-0000000FF1CE}, which is the same as the output from that print statement in the installer script. So I'm pretty sure the Application.ProductCode for the Excel that does not work is {9AC08E99-230B-47e8-9721-4577B7F124EA}.

[nicholasdgoodman]

The GUID you have supplied appears show up in the registry (on my machine, at least) as the value:
PackageGUID

for the following key:
HKLM\SOFTWARE\Microsoft\Office\ClickToRun

Having only brief exposure to the MS Office Click-to-Run feature my suspicions are that the machine in question has not performed a full install of Excel, but rather currently has a partial install, with specific features such as VBA automation missing.

[msz]

A proper reinstall fixed the issue, so you were probably correct. Thanks!