Issue in JIRA was not transitioned to Done.

[osidorenkov]

Issue in JIRA was not transitioned to Done.

[hAh0L13]

In my case probem was in permissions:

• zabbix-server run from user zabbix
• AlertScriptPath is root:root
  Of course, zbx_tmp_dir from your config also must have correct right permissions (in my case zabbix:zabbix)

Everything works fine for me now

UPD: maybe you know it, but check workflows in your JIRA project - issue/task/etc must have flow from OPEN to DONE

[hAh0L13]

Did you resolve this problem?

Hi,
Issue registration works fine (graph also attached). But when problem resolved transition to Done doesn't work.
Interesting that script doesn't write to file jirabix.db.
Maybe we need to install additional software on server?

[medojr]

I have same issue as OlegsBazalickis. And problem is that it can't write to SQLlite database. I tried to give all rights to jirabix.db but still without success.

Traceback (most recent call last):
File "/usr/lib/zabbix/alertscripts/jirabix.py", line 230, in
main()
File "/usr/lib/zabbix/alertscripts/jirabix.py", line 216, in main
c.execute("INSERT INTO events VALUES (?, ?);", (trigger_id, issue_key))
sqlite3.OperationalError: unable to open database file

[OSidorenkov]

That's right. The problem is access rights to the database file. Verify that the file has been created and that the zabbix user has access to it.

[pjain287074]

Hi, I am facing the same issue I am getting below error.

Traceback (most recent call last):
File "/usr/lib/zabbix/alertscripts/jirabix.py", line 229, in
main()
File "/usr/lib/zabbix/alertscripts/jirabix.py", line 222, in main
close_issue(issue_key, get_transition(issue_key))
File "/usr/lib/zabbix/alertscripts/jirabix.py", line 43, in close_issue
jira.transition_issue(issue, status)
File "/usr/local/lib/python2.7/dist-packages/jira/client.py", line 126, in wrapper
result = func(*arg_list, **kwargs)
File "/usr/local/lib/python2.7/dist-packages/jira/client.py", line 1559, in transition_issue
raise JIRAError("Invalid transition name. %s" % transition)
jira.exceptions.JIRAError: JiraError HTTP Invalid transition name. None

the transition state of Jira issue is not changing to Done, Apart from this everything is working fine.

[OSidorenkov]

Most likely the problem is in the wrong jira_transition in your config.py. You can check all available transitions in your project using test/check_transition_id.py in debug mode. For example: