<type> on Visitor Activity differs from what's on the documentation

[johnissagc]

on Visitor Activity differs from what's on the documentation

from api-docs.

[franciscosanchezsfdc]

John, you can open a ticket with our Support team: https://help.salesforce.com/articleView?id=000181929&type=1
Thank you

Unfortunately it does appear that the documentation for type and type_name is not descriptive enough.

• type is a numeric value representing the type of activity the visitor engaged in. The value of this property corresponds to the list in the documentation. This numeric value represents a categorization that is machine readable.
• type_name is record specific, and although based on the type of activity, it does not correspond to the value of type. The type_name property is calculated based on the data received when the activity was generated. This string value represents a human-readable message that describes the activity.

For example, if a visitor clicks an Email associated to a Tracker, the type will be 1 ("Click") and the type_name will be "Email Tracker". If a visitor clicks a Form associated to a Tracker, the type will still be 1 ("Click") however the type_name will be "Form Tracker". Both visitor activity records will have the same type value but different type_name values.

type	type value	type_name
1	Click	Email Tracker
1	Click	Form Tracker

The values for type_name are not enumerated in the documentation because they are generated with the data associated to the visitor activity.

Sorry for the confusion and I'll be passing this onto the technical writers to revise.

[johnissagc]

John, you can open a ticket with our Support team: https://help.salesforce.com/articleView?id=000181929&type=1
Thank you

Francisco - that was my initial course of action and they advised that I open a ticket here...

Unfortunately it does appear that the documentation for type and type_name is not descriptive enough.

• type is a numeric value representing the type of activity the visitor engaged in. The value of this property corresponds to the list in the documentation. This numeric value represents a categorization that is machine readable.
• type_name is record specific, and although based on the type of activity, it does not correspond to the value of type. The type_name property is calculated based on the data received when the activity was generated. This string value represents a human-readable message that describes the activity.

For example, if a visitor clicks an Email associated to a Tracker, the type will be 1 ("Click") and the type_name will be "Email Tracker". If a visitor clicks a Form associated to a Tracker, the type will still be 1 ("Click") however the type_name will be "Form Tracker". Both visitor activity records will have the same type value but different type_name values.

type type value type_name
1 Click Email Tracker
1 Click Form Tracker
The values for type_name are not enumerated in the documentation because they are generated with the data associated to the visitor activity.

Sorry for the confusion and I'll be passing this onto the technical writers to revise.

Jared - this answers my question.

Appreciate the help here guys, thank you!