There is a problem communicating with the PayPal servers . Please try again.

[comgateway]

There is a problem communicating with the PayPal servers . Please try again.

[comgateway]

sorry i think the problem is because our account is non-U.S. based. problem can be closed. thanks.

[tomwhipple]

We will investigate and close as appropriate. At minimum, we'll review the error messages to ensure they are sufficiently descriptive for both user & developer. (Extra detail may be available on the console.)

[dgoldman-pdx]

Our next release will provide more details, specifically the text of any error message received from the server, in the console log. That should make it easier for everyone to determine the source of this sort of problem.

[Sreekakula]

I am also getting the same error in sandbox . I have installed paypal SDK 1.1.1.
Can you please look into this?

[dgoldman-pdx]

@Sreekakula please check your console log for additional details from the server.

[Sreekakula]

Request has failed with error:"pp_service_error_json_parse_error - System error. Please try again later.
details: (
{
"ns_error" = "Error Domain=NSCocoaErrorDomain Code=3840 "The operation couldn\U2019t be completed. (Cocoa error 3840.)" (JSON text did not start with array or object and option to allow fragments not set.) UserInfo=0x9655140 {NSDebugDescription=JSON text did not start with array or object and option to allow fragments not set.}";
}
)"

This is printed on the console from the server. I am working on the sample App given along with the SDK .

[Sreekakula]

************ CAUTION - Disclaimer *****************
This e-mail contains PRIVILEGED AND CONFIDENTIAL INFORMATION intended solely
for the use of the addressee(s). If you are not the intended recipient, please
notify the sender by e-mail and delete the original message. Further, you are not
to copy, disclose, or distribute this e-mail or its contents to any other person and
any such actions are unlawful. This e-mail may contain viruses. Infosys has taken
every reasonable precaution to minimize this risk, but is not liable for any damage
you may sustain as a result of any virus in this e-mail. You should carry out your
own virus checks before opening the e-mail or attachment. Infosys reserves the
right to monitor and review the content of all messages sent to or from this e-mail
address. Messages sent to or from this e-mail address may be stored on the
Infosys e-mail system.
_INFOSYS_* End of Disclaimer *****_INFOSYS_

[dgoldman-pdx]

@Sreekakula thanks for the information from your console log.

A few more questions for you:

1. Is the error still happening today? (I'm wondering whether our Sandbox server might have been having a transient problem.)
2. At which point in the flow are you getting this error? Is it when you tap "Send Payment" on the "Confirm" screen? Or when?
3. If you like, you could email me the credentials you are using (kPayPalClientId and kPayPalReceiverEmail, as well as the Sandbox account you trying to pay from) and I will try reproducing your issue.

[Sreekakula]

@dgoldman
Today I am not getting the error.
I dont why it was not working before .
Thanks for your help and concern

[dgoldman-pdx]

@Sreekakula happy to hear that! I guess that the Sandbox was temporarily misbehaving.

[sophyandres]

Is this integration only for US accounts? I have a client in UK and he wants this integration in his app.

[dgoldman-pdx]

@sophyandres This PayPal Mobile SDK does indeed work for UK vendors. See this page for more details about international support.

[sophyandres]

@dgoldman-ebay I asked that because I receive the same error when switching to live integration. I created the paypal app, I placed the client id and email and tried to do a test payment on live environment and I get this error, from this discussion.

[dgoldman-pdx]

@sophyandres that does seem odd. Can you please check the console log? Our SDK should have written out a slightly more detailed message there, which might help me understand what is happening.

At precisely what point in our UI flow are you getting this message?

[Sreekakula]

@dgoldman-ebay
The client is of US only.
But paypal people suggested not to use the SDK.
So at present we are not using.

[dgoldman-pdx]

But paypal people suggested not to use the SDK.

@Sreekakula I don't understand. Which PayPal people suggested this, and why?

[Nookaraju]

"There is a problem communicating with the PayPal servers . Please try again." here following is the console LOG:

Request has failed with error:"INTERNAL_SERVICE_ERROR - System error. Please try again later.
PayPal debugId: a927512b42a69"

Note: Tested using PayPalEnvironmentSandbox

[ppmtscory]

@Nookaraju - I've replied via your other comment on issue #102

[SwappyD]

Hello,
I am facing same problem. I have created US based sandbox account. In sample app code have used following CLIENT_ID.

PayPalEnvironmentSandbox : @"AFcWxV21C7fd0v3bYYYRCpSSRl31AqobHyAcg9npaCbtFnE7xlWC0JwE"

Here is console log:

PayPal iOS SDK Version: PayPal iOS SDK 2.12.7
Environment: Optional("mock"). Accept credit cards? Optional(false)
Environment: Optional("sandbox"). Accept credit cards? Optional(false)
PayPal Payment Cancelled

I am running sample app project on iphone6(8.1)
This what problem is :

If i try the same with different network, it gives following error log :

PayPal iOS SDK Version: PayPal iOS SDK 2.12.7
2015-11-19 13:09:20.512 PayPal-iOS-SDK-Sample-App[1553:56432] CFNetwork SSLHandshake failed (-9806)
2015-11-19 13:09:20.526 PayPal-iOS-SDK-Sample-App[1553:56432] CFNetwork SSLHandshake failed (-9806)
2015-11-19 13:09:20.593 PayPal-iOS-SDK-Sample-App[1553:56432] CFNetwork SSLHandshake failed (-9806)
2015-11-19 13:09:20.600 PayPal-iOS-SDK-Sample-App[1553:56432] CFNetwork SSLHandshake failed (-9806)
2015-11-19 13:09:20.661 PayPal-iOS-SDK-Sample-App[1553:56432] CFNetwork SSLHandshake failed (-9806)
2015-11-19 13:09:20.662 PayPal-iOS-SDK-Sample-App[1553:56432] NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9806)
2015-11-19 13:09:20.664 PayPal-iOS-SDK-Sample-App[1553:56432] CFNetwork SSLHandshake failed (-9806)
2015-11-19 13:09:20.666 PayPal-iOS-SDK-Sample-App[1553:56432] NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9806)
2015-11-19 13:09:22.461 PayPal-iOS-SDK-Sample-App[1553:56432] CFNetwork SSLHandshake failed (-9806)
2015-11-19 13:09:22.520 PayPal-iOS-SDK-Sample-App[1553:56432] CFNetwork SSLHandshake failed (-9806)
2015-11-19 13:09:22.578 PayPal-iOS-SDK-Sample-App[1553:56432] CFNetwork SSLHandshake failed (-9806)
2015-11-19 13:09:22.580 PayPal-iOS-SDK-Sample-App[1553:56432] NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9806)

[maxydey]

Hi. getting same issue right now. Both Android and iOS SDK, sandbox. Yesterday it was working fine

<: Request has failed with error: pp_service_error_json_parse_error - System error. Please try again later. (403) | Details: ( { "ns_error" = "Error Domain=NSCocoaErrorDomain Code=3840 \"JSON text did not start with array or object and option to allow fragments not set.\" UserInfo={NSDebugDescription=JSON text did not start with array or object and option to allow fragments not set.}"; } ).>

[bluk]

@maxydey Please try again now. There may have been an issue with sandbox earlier but it should work now.

Also, please open a new issue if this persists. It helps us track issues better. Thanks.