Push Notification not working when App is not running.

[kushal211]

Push Notification not working when App is not running.

@kushal211

I need more time to investigate.

Thanks.

Hi @kushal211,

1. Please remove all certificates and create the new one. It should be Universal (Sandbox & Production & VoIP) SSL certificate.

2. Did you have any errors in "admin panel" -> Push notifications -> Queue?

3. Try checking certificate error logs also.
   

4. Could you provide full logs with gist.github.com?

Thanks.

@kushal211 For enable full logs use code below:

[QBSettings setLogLevel:QBLogLevelDebug];
[QBSettings enableXMPPLogging];

[kushal211]

Hi @pro100andrey ,

Thanks for the reply.

1. Please remove all certificates and create the new one. It should be Universal (Sandbox & Production & VoIP) SSL certificate.

• Yes, Certificate is created new and uploaded again as well.

2. Did you have any errors in "admin panel" -> Push notifications -> Queue?

• Messages are not even displayed in the Queue as well. (Check the attached image)
  

3. Try checking certificate error logs also.

• No error log in the file. (Attached the log file)
  apns-development.log

4. Could you provide full logs with gist.github.com?

• I did not get you here. Sorry. Which logs do you want?

@kushal211

Did you have any errors in "admin panel" -> Push notifications -> Queue?

Tap on the sent status and check again. Did you have any errors for Chatalerts.

I did not get you here. Sorry. Which logs do you want?

Could you provide your applicationID and bundle identifier?

Thanks!

[kushal211]

Did you have any errors in "admin panel" -> Push notifications -> Queue?

All the five are with this status - APNS (Apple Push) Delivered: 1, failed: 0

applicationID: 69786
bundleID: com.indianic.securechatapp

[kushal211]

Hi @pro100andrey ,

It is started working. I actually don't know how but the last change which I made in admin panel was to re-enable Enable automatic notifications for offline users from the Chat > Alerts.

I've first disabled it and then enable it again. And the push notification has started working fine.

Thank you for the support.