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Skills

Proficient:

• OS: Linux (Debian, RHEL), Windows & Windows Server.
• Virtualization: VMware vSphere, Microsoft Hyper-V, KVM.
• Networking: Ethernet & Fibre, Routing & BGP, TCP/IP, DHCP, DNS (DoH & DoT), VPN's (IPSec, WireGuard and OpenVPN), SIP and Firewalling concepts like Zero-Trust and Zoning.
• Monitoring: RMM, syslog, SNMP.
• Automation: Infra-as-Code, PowerShell, Bash, Shell, Batch Exposure:
• Cloud: AWS, Azure
• Containers: Docker/Podman

Experience

• Trusted point-of-contact and valued source of institutional/domain-specific knowledge.
• Diagnosed and resolved technical issues across 100+ SMB and enterprise clients.
• Maintained Service Level Agreements for managed internal and customer infrastructure.
• Provided after-hours on-call and weekend support for mission-critical systems including resolving issues out-of-hours/out-of-scope when necessary to assist keystakeholders.
• Developed documentation and procedures, and worked with policymakers and decision makers on streamlining various organisation workflows where technical input was needed.
• Managed KVM environment hosting over 2000 customer services such as shared hosting.
• Handled customer onboarding, support, billing, and accounts automatically in a self-serve manner.
• Experience with WHM/cPanel/WHMCS and other common tools in the hosting industry.

Education

• Diploma in IT & Telecommunications (2018)
• Enterprise & Employability (2016-2017)