Cannot save bookmark to the folder

[ryouchinsa]

Cannot save bookmark to the folder

[ryouchinsa]

Thanks for writing the issue.

When you open a folder, we try to save the access right to read/write in the folder.
But the api "bookmarkDataWithOptions" returns "The file couldn't be opened" error.
https://developer.apple.com/documentation/foundation/nsurl/1417795-bookmarkdatawithoptions?language=objc

We have a few reports of the problem from our users and they said the problem solved in a month.

• Yesterday when I tried again after some weeks, the error is not appearing. I did not do anything besides what you told me to clean some folders (but I did this weeks ago not recently), so I really don’t know what could have solved the issue.

• Sorry for the late response. The issue was resolved after upgraded to the latest RectLabel.

• Clearing RectLabel's cache files
  Export Settings File from File menu and remove the folder below.
  ~/Library/Containers/com.waysify.roi/

We talked with apple technical support involving a few users but we could not know what was the essential reason to cause the problem.
https://developer.apple.com/support/technical/

Haven't used the app in a couple of months but was working well before

There might be an expiration date for the bookmark.
If we discard the old bookmark created more than a week ago and let users open the folder again, the problem might not happen.

Best regards,
Ryo

[icicle4]

I meet this problem. I used it yesterday.
I delete the file as you say, but it not works.

[ryouchinsa]

Hi, thanks for reporting the issue.
Could you tell us the RectLabel version and the OS X version?

[icicle4]

The RectLabel version is Version 1.96 (1.96),
and my system version is OSx10.13.3 (17D47).

[ryouchinsa]

Thanks for the information.

If you could, could you zip RectLabel app and send it to us?
[email protected]

We can check whether it works or not in our environment.

[ryouchinsa]

Our user solved the problem using the method below.
https://support.omnigroup.com/troubleshooting-mas-downloads/

1. Delete RectLabel via the Launchpad app
2. Log out of the Mac App Store
3. Reboot your Mac.
4. Log back in to the App Store and install RectLabel again.