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Comments (2)

saschawildgrube avatar saschawildgrube commented on August 23, 2024

That is indeed an edge case.
Let's catch up via mail: [email protected]

from servicenow-devtools.

Loriden avatar Loriden commented on August 23, 2024

Got to the root cause on this one - culprit was the 'glide.servlet.uri' property being updated by enforcing a custom URL to be the instance url, via the 'Set Instance URL' checkbox. This property is retrieved by a variety of Script Includes utilised by DevTools.

This issue was surfaced by a convergence of SSO configuration mandating a SAML token & the use of internal accounts for administration along with the high security plugin killing sessions when the URL changes, so that the instance URL changed for administrators but not end users.

Solution we've chosen to pursue is using a DevTools extension point to utilise a different URI for DevTools links as opposed to the 'glide.servlet.uri' property.

from servicenow-devtools.

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