Seasoned IT professional with over 5 years of expertise in technical support, cybersecurity, network operations, and automation. Demonstrated proficiency in managing diverse technologies and platforms, including Okta, the Atlassian Product Family, Slack, GitHub, Microsoft Azure, AWS, and GCP. Currently serving as an IT Engineer II at RapidSOS, specializing in premium support delivery and spearheading process enhancements. Committed to ensuring customer satisfaction, leveraging emerging technologies, and optimizing operational efficiency.
- Linux
- Python
- Ansible
- Terraform