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Professional summary

Experienced IT professional with expertise in technical support, IT operations, and Automations. Skilled in managing a wide range of technologies and platforms, including Okta, Atlassian Product Family, Slack, GitHub, Microsoft Azure, AWS, and GCP. Currently an IT Engineer II at RapidSOS, providing premium support and driving process improvements. Dedicated to customer satisfaction, emerging technologies, and operational efficiency.

Certs

  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • Microsoft Certified: Azure Fundamentals
  • AWS Certified Cloud Practitioner

Forever Learning

  • Linux
  • Python

Thomas Cruz's Projects

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